How one can Construct a Redundant Telephone System for Your Enterprise


In at this time’s enterprise world, communication is all the things. Your clients want to succeed in you, and also you want to have the ability to contact your workers. So in case your cellphone system goes down, it may well severely influence your small business. In actual fact, in keeping with a 2016 report by Ponemon Institute, downtime can price an organization as much as $9,000 per minute

When your community and connectivity are disrupted attributable to an outage, pure catastrophe, or cyberattack, your small business can not perform optimally. And this implies your clients could not have the ability to join with you – resulting in a drop in buyer satisfaction. By having a redundant cellphone system in place, you’ll be able to relaxation assured figuring out that your small business will keep related, particularly in an emergency.

Voice redundancy is a vital a part of your small business’s catastrophe preparedness plan and helps preserve enterprise continuity.

Earlier than we take a look at how you can construct a redundant cellphone system, let’s take a look at how voice redundancy works.

What’s Voice Redundancy?

Voice redundancy (additionally known as geo-redundancy) is the method of designing a cellphone system to stay operational, even within the occasion of a catastrophe. A redundancy plan usually consists of: 

  • cloud-based expertise
  • backup energy sources and servers 
  • groups and servers unfold throughout a number of areas
  • backup routing methods
  • and numerous cellphone traces. 

For cellphone methods, redundancy is usually achieved through the use of VoIP expertise. Voice over Web Protocol (VoIP) cellphone methods use the web to make and obtain calls. This cloud communication infrastructure and expertise offers you much-needed freedom and adaptability as you aren’t tied to at least one location or system.

VoIP and redundancy go hand-in-hand as a result of if one server or location’s connection goes down, you’ll be able to simply swap to a different with none service interruptions. With VoIP, this implies forwarding incoming calls to a special lively location or group of workers.

Advantages of Voice Redundancy

In addition to guaranteeing your small business is optimally run always, what else are you able to obtain with a redundant cellphone system? Listed below are the core advantages:

  • Excessive-availability cellphone service with excessive uptime
  • Enterprise continuity
  • Entry to failover choices and options
  • Community reliability
  • Elevated buyer belief and satisfaction

What to Preserve in Thoughts When Constructing Redundancy Into Your Telephone System?

There are some things to think about when planning a voice redundancy system: 

  • The scale of your small business
  • Your online business’s voice wants
  • Your price range, and
  • Out there options. 

Let’s take a look at them in additional element:

1. Enterprise Dimension

The very first thing to think about when constructing a redundant cellphone system is the dimensions of your small business. Voice redundancy for a small enterprise will differ from one for a big enterprise. So, it’s necessary to guage your small business’ distinctive infrastructure. Do you have got groups (native, international, distant) unfold throughout a number of areas? And can they be included in your redundancy plan? What gear and places of work should be protected? And so forth.

2. Enterprise Voice Wants

Then decide your small business’s voice wants. What number of cellphone traces does your small business want? What are your peak name instances? Which departments have to be out there and accessible always? Do these groups want backup groups? Do you want the flexibility to ahead calls to totally different areas or gadgets? What gadgets and calling options do your groups want to keep up enterprise continuity?

You wish to ensure that your IT infrastructure can help these targets. And, you have to a VoIP supplier that gives failover capabilities.

3. Out there Options

When you’ve recognized what you want your cellphone system to do, you’ll be able to search for the answer. There are a variety of voice redundancy options out there available on the market. One of the best answer for your small business will rely in your particular wants and necessities. 

Take into account all the things from gear to software program. Look particularly for cloud suppliers who can help your communication wants and work nicely along with your cellphone system. In some instances, this implies upgrading your present methods with new software program and integrations. In different instances, you could want to switch your whole setup. Converse with totally different suppliers to grasp what works finest in your wants.

When searching for a VoIP supplier, discover one that gives: 

4. Price range

Subsequent, think about your price range. The expense of implementing a redundant cellphone system is dependent upon your wants and assets. It’s, nevertheless, an necessary funding in your small business’s continuity, making it worthwhile.

Whenever you break it down, you’ll understand that it isn’t at all times sophisticated or labor-intensive. As an example, your small business ought to have already got backup gear and servers in place. So, you have to a cloud cellphone service supplier who helps redundancy. Most VoIP suppliers will supply voice redundancy inside their service. That is usually a extra reasonably priced choice than constructing all of it from scratch. Store round to search out the correct answer for your small business.

5. Arrange Geo-Redundancy

Lastly, we come to establishing voice redundancy inside your small business cellphone system. Step one is to incorporate backup initiatives inside your catastrophe restoration plan.

Begin along with your community and its parts. Work along with your IT groups to arrange backup energy, servers, routers, switches, entry factors, and many others. 

If utilizing cloud communication instruments akin to a CRM or VoIP service, examine along with your supplier about how they preserve continuity. Typically, cloud companies include their very own geo-redundancy. As an example, if their important server fails, they’ve backup servers enabling customers to get again to work with little to no enterprise downtime

On high of that, they could even supply failover options and capabilities that you could customise and arrange. For instance, you need to use failover forwarding to mechanically ship calls to a different line, location, or system, in case the first receiver can not reply them. This fashion, in case your important workplace is inaccessible, you’ll be able to ahead calls to a satellite tv for pc workforce or your smartphone.

Shield for Enterprise Telephone System by Planning in Advance

Redundancy is essential with regards to constructing a dependable and high-availability cellphone system. By taking the time to grasp your communication wants and price range, you’ll be able to put collectively a cellphone answer designed explicitly in your groups.

If you’re contemplating constructing a redundant cellphone system for your small business, contact a telecommunications guide to debate your choices!


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