Have you ever thought of pursuing a profession in info expertise (IT) or IT assist however discovered your self uncertain of the place to begin? I understand how you are feeling; I began my profession at Cisco within the Technical Assistance Center (TAC), speaking instantly with prospects as a TAC engineer. I realized I wanted the abilities to speak motion plans, assume critically, and troubleshoot to unravel issues. This was along with creating networking abilities (together with some common working system IT information). If this feels like one thing you’d like, hold studying as a result of now we have thrilling information.
In the approaching months, we’ll unveil a brand new entry-level Cisco certification known as the Cisco Certified Support Technician (CCST) IT Support. The CCST IT Support certification is particularly crafted to cater to the wants of people desperate to kickstart their journey in networking and quickly enter the IT workforce with job-ready abilities for entry-level roles in IT assist.
CCST certification prepares you to enter the demanding IT trade
Entry-level IT assist positions supply a wonderful pathway to get conversant in the trade, develop important abilities, and finally transition into extra specialised roles inside IT Networking and Network Engineering. The new CCST IT Support certification will put together you for typical entry-level IT assist roles that contain providing steerage and technical help to customers coping with {hardware} and software program. These customers will be inner members of an organization or exterior prospects.
It’s no secret that IT assist jobs are rising in recognition. In truth, the pc and IT sector is projected to develop a lot quicker than the typical of all occupations between 2022 and 2032.* Just go searching in any respect the brand new expertise bobbing up! The job marketplace for laptop assist specialists is bound to develop as quick as expertise, and their technical help will likely be vital to customers who’re navigating new {hardware} and software program.
Anyone who makes use of computer systems, the Internet, or digital expertise will want an IT assist specialist. From massive company headquarters and IT firms to small name facilities, you’ll have a variety of choices and industries which might be positive to wish any such experience.
As an IT assist specialist, your job obligations would come with: putting in or fixing {hardware} and software program, resolving consumer points, sustaining networks and laptop programs, and saving the day as a help-desk technician. Communication channels for offering assist vary from telephone and electronic mail to speak and social media.
Hone your abilities for entry-level IT assist job obligations
Gaining this new entry-level Cisco certification will make sure you’re well-versed within the job-role abilities wanted to finish the frequent obligations within the tech trade. One of the distinctive features of this certification is you’ll not solely develop technical abilities, however you’ll study to make use of interpersonal abilities, reminiscent of communication, lively listening, and expressing technical ideas.
Other necessary abilities and obligations related to IT assist specialists embrace:
- Troubleshooting {hardware} points that contain ports and cables in addition to connectivity and useful resource entry points.
- Troubleshooting operation programs and software points, reminiscent of show settings and updates on Windows and MacOS working programs and cellular machine points.
- Dealing with frequent threats to the top consumer, reminiscent of malware, phishing, and Personally identifiable info (PII) information.
- Leveraging a broad set of instruments, together with Artificial Intelligence (AI).
The CCST IT Support certification clears a pathway to extra superior certifications
The new CCST IT Support certification can be an ideal stepping stone that may lead you to internships and apprenticeships. And that’s not all; along with validating your information and expertise to construct your {qualifications}, you’ll even have a transparent pathway to progress to greater certifications (reminiscent of CCNA, Security, and CyberOps) and extra superior job roles.
Cisco helps you thru your complete profession by equipping you with the abilities to advance your profession, earn prime greenback, and be a frontrunner within the tech trade. Plus, the Cisco Learning Network provides you the prospect to study extra about Cisco’s studying portfolio and certifications out there immediately and to become involved with our lively tech group.
Whether you dream of a profession within the tech trade, get pleasure from serving to individuals, or love fixing issues, this new certification could possibly be simply what you’re in search of. With a CCST IT Support certification, you aren’t simply gaining a qualification — you might be unlocking the door to a rewarding and quickly rising profession in IT.
Get prepared for the CCST IT Support certification
Get able to embark in your journey with Cisco’s CCST IT Support certification! The CCST IT Support examination goes dwell in June 2024, and the examination matters will likely be out there within the coming weeks. Don’t miss out on this chance to make a distinction within the tech trade. Take the subsequent step and enroll to be the primary to listen to the most recent CCST certification bulletins.
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* Occupational Outlook Handbook: Computer and Information Technology, U.S. Bureau of Labor Statistics, September 6, 2023. [source]
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New Entry-Level Cisco Certifications to Start Your IT Career
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