ServiceNow and Microsoft develop strategic alliance, combining generative AI capabilities to reinforce selection and suppleness


New ServiceNow Now Assist and Microsoft Copilot integration brings the facility of two generative AI assistants into one seamless enterprise expertise

LAS VEGAS — May 8, 2024 — Knowledge 2024 — Today at ServiceNow’s annual buyer and companion occasion, Knowledge 2024, ServiceNow (NYSE: NOW) and Microsoft Corp. (NASDAQ: MSFT) introduced an expanded strategic alliance, combining their industry-leading generative AI capabilities to reinforce worker selection and suppleness. The new ServiceNow Now Assist and Microsoft Copilot integration brings the facility of two generative AI assistants into one seamless enterprise expertise, making it simpler than ever to create worth for enterprise employees and for workers to unlock new productiveness avenues.

Now Assist and Microsoft Copilot will intuitively work together to fulfill workers the place they’re to allow them to execute widespread productiveness duties. This is made potential by integrating the intelligence of Now Assist with ServiceNow’s AI-powered workflows with Microsoft Copilot to create a extra holistic, related expertise, permitting workers to get the assistance they want from essentially the most related generative AI assistant, no matter which platform they’re in.

“We strongly believe that the next shift in generative AI will result from the collaboration of industry leaders putting AI to work for their customers. We’re on our way to bringing the best of both worlds with the combined power of Now Assist and Microsoft Copilot to transform how work happens,” mentioned CJ Desai, president and chief working officer at ServiceNow. “Today’s news marks a new chapter in the way businesses will operate. With Microsoft as our partner, we’re enabling a smarter way to work, where generative AI assistants can cohabitate and interact to unlock new levels of productivity.”

“At Microsoft, we are committed to helping our customers adapt and thrive in this new age of AI,” mentioned Rajesh Jha, govt vp of Experiences + Devices at Microsoft. “Fundamental shifts are transforming productivity for every individual, organization, and industry, which is why our work with ServiceNow is so valuable. The seamless integration of our AI-powered assistants will help usher in improved levels of employee and IT productivity, reduce context switching, and ensure easier execution of everyday work tasks, adding to the value of our customers’ technology investments.”

Two generative AI assistants in a single seamless, clever expertise

The simultaneous presence of ServiceNow and Microsoft’s AI assistants inside Microsoft 365 may help shortly get rid of friction for workers.

Specifically, Copilot will be capable of hand off worker requests to Now Assist in Microsoft Teams. Whether it’s requesting or resolving a buyer’s assist difficulty, and even getting related to a dwell agent for assist on a posh downside, Now Assist will present workers with responses to questions in addition to suggest actions and subsequent steps in a conversational method. These actions mix Now Assist’s area data of the enterprise and consciousness of the consumer’s context and organizational information from Microsoft 365 chats, electronic mail, calendar, and recordsdata.

Future capabilities will even allow such experiences as permitting workers to interact Copilot for Microsoft 365 from ServiceNow to create paperwork, corresponding to a presentation in Microsoft PowerPoint, primarily based on ServiceNow prompts, empowering AI-driven digital enterprise.

ServiceNow and Microsoft have been strategic companions since 2019, serving to prospects work higher and obtain extra. Today’s information of ServiceNow and Microsoft’s expanded partnership represents the subsequent section of innovation for his or her prospects and the way their two platforms will empower the subsequent era of AI-driven digital enterprise. Notably, Microsoft was additionally acknowledged with the 2024 ServiceNow Innovation and Build Partner of the Year award at ServiceNow’s annual Knowledge convention.


The Now Assist and Microsoft Copilot integration introduced at this time will probably be typically obtainable in Fall of 2024.

Additional Information

About ServiceNow

ServiceNow (NYSE: NOW) is placing AI to work for individuals. We transfer with the tempo of innovation to assist prospects remodel organizations throughout each {industry} whereas upholding a reliable, human centered strategy to deploying our services at scale. Our AI platform for enterprise transformation connects individuals, processes, information, and gadgets to extend productiveness and maximize enterprise outcomes. For extra info, go to:

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) creates platforms and instruments powered by AI to ship modern options that meet the evolving wants of our prospects. The know-how firm is dedicated to creating AI obtainable broadly and doing so responsibly, with a mission to empower each individual and each group on the planet to attain extra.

Forward-looking assertion

This press launch accommodates “forward looking statements” concerning the expectations, beliefs, plans, and intentions referring to its generative AI integration with Now Assist and Microsoft Copilot at Knowledge 2024. Such statements embrace statements concerning future product capabilities and choices and anticipated advantages to ServiceNow. Forward-looking statements are topic to recognized and unknown dangers and uncertainties and are primarily based on doubtlessly inaccurate assumptions that would trigger precise outcomes to vary materially from these anticipated or implied by the forward-looking statements. If any such dangers or uncertainties materialize or if any of the assumptions show incorrect, ServiceNow’s outcomes may differ materially from the outcomes expressed or implied by the forward-looking statements made. ServiceNow undertakes no obligation, and doesn’t intend, to replace the forward-looking statements. Factors which will trigger precise outcomes to vary materially from these in any forward-looking statements embrace: (i) delays and sudden difficulties and bills in executing the product capabilities and choices, (ii) modifications within the regulatory panorama associated to AI and (iii) uncertainty as as to if gross sales will justify the investments within the product capabilities and choices. Further info on elements that would have an effect on ServiceNow’s monetary and different outcomes is included within the filings ServiceNow makes with the Securities and Exchange Commission once in a while.

© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow emblem, Now, and different ServiceNow marks are emblems and/or registered emblems of ServiceNow, Inc. within the United States and/or different nations. Other firm names, product names, and logos could also be emblems of the respective firms with which they’re related.

Media Contacts

Katlyn Hirokawa
[email protected]

Microsoft Media Relations
WE Communications
(425) 638-7777
[email protected]


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