Take a Cisco Store Tech Lab Tour


If you’ve ever needed to be taught extra about what the Cisco Store Tech Lab seems to be like on the highway, right here’s your likelihood! The Cisco Store workforce opened a journey retailer at Cisco Live EMEA, held in Amsterdam from February 5-9, 2024.

First, some numbers

Around 7,100 guests got here by way of the Cisco Store, and 396 attendees participated in 23 excursions. Tour attendees (together with senior community engineers, technical options architects, and heads of IT) represented a variety of industries and corporations, together with Adidas, Airbus Defence and Space, Amazon, Apple, BMW Group, Fujifilm, H&M, Hugo Boss, and Sephora.

Cisco Store Tech Lab Tour
Cisco Store Tech Lab tour group

Tour stops

We walked attendees by way of key highlights of our Tech Lab, demonstrating how a number of merchandise can work collectively. We began at our grid wall (dubbed the Triforce of Wisdom), displaying Meraki cameras and sensors, RFID tags, and extra, together with Meraki’s newest launch, the MV13 and MV33 good cameras.

The Triforce of Wisdom additionally included the Meraki MT40 good energy controller: twelve of those controllers had been wired all through the shop to permit us to baseline our energy consumption on the present, in partnership with CAE Labs’ WiserWatts platform. We have equally baselined our energy consumption at our San Jose retailer, permitting us to schedule our energy and thus lowering our vitality consumption by 66%! Next 12 months, we plan to schedule our energy at this present to check vitality and price financial savings. WiserWatts additionally permits us to simply see which of our merchandise are at end-of-life and makes options on the best way to function extra sustainably.


Triforce of Wisdom tech grid wall
Triforce of Wisdom tech grid wall

Our Tech Lab knowledgeable Brian Domine then confirmed attendees how they will use our Cisco Store Xplorer app on their smartphones to work together with augmented actuality hotspots across the retailer to be taught extra about numerous tech merchandise.

Visitors had the chance to scan a QR code to work together with a chatbot powered by Webex Connect, permitting them to ask questions in regards to the Cisco Store and the Tech Lab and escalate their inquiries to a stay agent if crucial.

Webex Connect chatbot
Webex Connect chatbot

Visitors had been then introduced by way of our ship-to-home kiosk, that includes 4 iPads remotely managed on Meraki MDM. This allowed us to have full management over the tablets no matter their location. A fringe was additionally arrange across the kiosk to alert us instantly if any of the iPads had been faraway from their docks, thus making certain full safety of our retailer with out requiring human safety guards.

Ship-to-home kiosk
Ship-to-home kiosk

The subsequent cease was our associate VusionGroup’s digital shelf labels, positioned all through the shop. Because our journey shops make use of non permanent workers, they’d to have the ability to simply discover and restock merchandise. By inputting an merchandise’s product ID, the corresponding shelf label would flash to permit for simple identification on the back-of-house, thus streamlining retailer operations. These labels require no further infrastructure: they join routinely to Meraki entry factors.

Setting up electronic shelf labels
Setting up digital shelf labels

Moving additional on into the shop, guests bought a glimpse of how all of the digital signage was managed by Wipro VisionEDGE. By merely clicking an MT30 good button, our retailer workers would have the ability to change our screens to a retailer open / retailer closed state. We additionally demonstrated how Meraki Display, an Apple TV app, livestreamed the shop’s digicam feeds onto one show with out requiring further backend entry, permitting our workers to simply monitor stay feeds with out having to log right into a dashboard.

See some merchandise you want? Visitors might reap the benefits of our good becoming rooms. Every merchandise within the retailer was RFID-tagged, so a buyer merely needed to carry the merchandise into the good becoming room to see the product seem on the display screen and request completely different sizes.

Smart fitting room screen
Smart becoming room display screen

We then demonstrated one in every of our latest options, powered by our associate Cogniac. When a buyer picked up a Sustainability Campaign or DevNet T-shirt, we educated Cogniac on the Meraki MV63 digicam going through the shirts to set off Wipro VisionEDGE to alter the adjoining display screen. Customers might then instantly see details about the merchandise they’d simply picked up on the display screen (for example, the Sustainability Campaign video).

Almost carried out! Next, guests noticed how we use EVERYANGLE along with Meraki cameras to investigate buyer information within the retailer, together with demographic breakdown, buyer sentiment, dwell time in particular areas, and queue counting to make sure checkout strains don’t develop too lengthy. This data offers us useful perception into who precisely is coming by way of our retailer and the way we are able to finest cater to them. We additionally confirmed guests VusionGroup’s Captana dashboard, which maps our merchandise on the cabinets and notifies us if something is out of inventory, in addition to displays our retailer’s planogram compliance, thus optimizing our retailer workers and merchandisers’ time.

Wrapping up

At the tip of the tour, guests might scan a QR code to take part in a Slido ballot asking them about essentially the most fascinating know-how they noticed that day. Participants’ solutions had been added to a phrase cloud, giving us a greater concept into what caught their consideration! Results from the ballot indicated that the Meraki sensors and good cameras detecting proximity appeared particularly fascinating to our attendees.

The Cisco Store is dedicated to powering an inclusive future for all. We arrange a donation tower on the entrance of the shop, permitting passersby to drop in tokens: each token represented a €1 donation to the group of their alternative.

Donation tower
Donation tower

Our subsequent journey retailer might be at Cisco Live Global in Las Vegas from June 2-6, 2024. We might be organising an 8,000 sq. foot retailer with 24 Tech Lab excursions, estimating 500+ contributors from 275+ firms.

Interested in demonstrating your know-how? There continues to be time to arrange an activation with us! Please attain out — we’d love to listen to your concepts.

In the meantime, take a look at our full tour walkthrough on our Cisco Store Tech Lab YouTube channel, and we hope to see you in-person quickly!



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