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SAP availability has historically been measured primarily based solely on whether or not the appliance is up and working, generally known as uptime or system availability. While this metric is vital, it doesn’t absolutely seize the person expertise or the affect on enterprise outcomes. As companies grow to be extra reliant on SAP and different enterprise purposes, measuring availability solely by way of system uptime might not be ample to grasp the precise affect on end-users and the general enterprise.
To bridge the hole between how IT and the enterprise measure SAP expertise, it’s important to think about further metrics that target the person expertise and enterprise outcomes.
New service stage agreements (SLAs) at the moment are rising to measure SAP by including efficiency benchmarks like expertise stage agreements (XLAs), in addition to community and dialog response instances. All the brand new efficiency measurements are geared in the direction of whether or not the corporate is assembly its deliberate enterprise outcomes by which SAP is serving as the corporate’s key utility inside their digital core.
The mixture of conventional uptime metrics and these new efficiency benchmarks permits for a extra holistic evaluation of SAP’s effectiveness and its contribution to the corporate’s success. It additionally encourages IT and enterprise stakeholders to work collaboratively to optimize SAP’s efficiency, thus enhancing the general worth derived from this vital utility.
Cisco and Accenture have invested in bringing these new efficiency benchmarks to the forefront by way of an answer referred to as SAP Operational Intelligence, which mixes the Cisco Full Stack Observability (FSO) suite—together with AppDynamics and ThousandEyes—together with Accenture’s SAP business experience and accelerators. What do prospects acquire from SAP Operational Intelligence?
- Observability throughout their SAP (and non-SAP) environments, offering visibility and efficiency insights into the purposes and infrastructure working their organizations’ most mission vital enterprise processes.
- Real-time diagnostics throughout SAP and non-SAP parts, offering assist groups with the insights wanted to resolve points earlier than they affect enterprise processes and finish customers.
- SAP efficiency aligned with enterprise outcomes, correlating how the SAP utility and transaction efficiency affect every step of their mission-critical enterprise processes by way of the usage of a weighted enterprise scorecard. Such enterprise end result visibility permits the enterprise, IT, and the community groups a single focus into how utility efficiency is straight impacting their enterprise metrics and income streams.
Visibility to siloed utility groups
Typically, when SAP utility efficiency points happen, the appliance, infrastructure, interface, and networking groups have restricted means to diagnose the basis trigger primarily based on the toolset obtainable to them. Mean time to restore (MTTR) will increase when groups lack the flexibility to straight collaborate with different groups by way of a unified platform. Consequently, small incidents grow to be massive points as a result of siloed groups work independently.
SAP Operational Intelligence gives a centralized platform, enabling groups to realize visibility and higher perceive the general well being of the SAP system. Intelligent dashboards and a single monitoring platform facilitate collaboration and communication between groups, permitting them to work collectively effectively to handle points and resolve them proactively.
With SAP Operational Intelligence serving because the central hub for monitoring and diagnostics, the boundaries created by siloed groups are damaged down. This unified method fosters faster incident decision, reduces MTTR, and prevents minor issues from escalating into bigger disruptions.
Visibility to SAP Basis directors
Start with the SAP observability command middle
How to get began gaining SAP Operational Intelligence? Begin by speaking to Cisco and Accenture about placing an SAP observability command middle in place. Three typical use circumstances usually drive this resolution:
- SAP Management: Configure the AppDynamics cognitive engine, gaining analytics and insights to cut back outages, lower MTTR, and remove false alerts.
- Business Observability: Add course of monitoring and key efficiency indicator (KPI) reporting. Use AppDynamics to supply enterprise course of journeys and KPIs supporting a number of personas.
- End User Experience Monitoring: Use the Digital Experience administration capabilities of AppDynamics coupled with ThousandEyes Synthetics and automatic scripting to determine community efficiency challenges and proactively enhance finish person expertise.
Of course, these use circumstances symbolize solely the start. The finish aim is to realize observability throughout all purposes, obtainable by way of the Cisco and Accenture partnership.
By embarking on this transformative path and implementing SAP Operational Intelligence, you’ll optimize SAP efficiency, align it with what you are promoting objectives, and pave the best way for profitable digital transformation throughout your group.
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