It is with nice pleasure that I’m capable of share updates on a number of Cisco and Google joint growth efforts that mix progressive applied sciences from every firm into options that assist enhance outcomes for our mutual prospects.
In this weblog, I spotlight three of our joint merchandise throughout collaboration, safety, and WAN networking: Cisco Contact Center with Google Cloud Contact Center AI, Meraki vMX Security and SD-WAN Appliance with Google Cloud, and Cisco SD-WAN Cloud Hub with Google Cloud.
Cisco Contact Center with Google Cloud Contact Center AI (CCAI)
CCAI introduces new Google Cloud Contact Center AI capabilities to the contact heart, enabling prospects to supply human-like, AI-powered contact heart experiences, decrease prices, and freed up human agent time. We all know that buyer expertise is among the most essential concerns influencing buyer buy selections. Poor experiences can result in misplaced prospects.
CCAI addresses this problem, enhancing customer support with contact heart AI digital brokers that help human employees by understanding, interacting with, and speaking to prospects. The AI digital brokers present pure, lifelike interactions and buyer experiences that assist correct multi-turn conversations and instinctive interactions, constructed with deep studying applied sciences powered by Google Assistant. These AI digital brokers assist unlock human brokers to deal with harder and specialised calls whereas offering them with real-time info, workflows, and turn-by-turn steering. Analytics and reporting are additionally obtainable to show conversations into insights that assist to uncover key name drivers, buyer sentiment, and extra.
Cisco software-defined extensive space community (SD-WAN) options built-in with Google Cloud
As enterprise site visitors over the Internet will increase to assist hybrid work, cloud migration, SaaS adoption, and digital transformation, prospects are adopting software-defined networking to handle and optimize the efficiency of their extensive space networks (WANs) by SD-WAN choices. SD-WAN allows organizations to securely join customers, purposes, and knowledge throughout a number of areas whereas enhancing WAN efficiency, reliability, and scalability.
In response to the elevated significance of SD-WAN to lots of our mutual prospects, Cisco and Google supply two built-in, joint SD-WAN options for purchasers that run on Google Cloud:
- Meraki digital Mail Exchange (vMX) safety and SD-WAN Appliance with Google Cloud
- Cisco SD-WAN Cloud Hub with Google Cloud
Meraki vMX Security and SD-WAN Appliance with Google Cloud
The Meraki vMX Security and SD-WAN Appliance is designed to assist site-to-cloud use circumstances. This resolution allows distributed branches and distant customers to entry their Google Cloud workloads dynamically and securely throughout a number of areas. Meraki’s vMX extends prospects’ bodily MX deployment in minutes by the acquainted Meraki dashboard. The vMX can be utilized as a buyer’s SD-WAN and Auto Virtual Private Network (VPN) node to simply join their community with their Google Cloud Platform (GCP) deployed providers.
Cisco SD-WAN Cloud Hub with Google Cloud
To assist enterprises with their cloud journey, Cisco additionally affords Cisco SD-WAN Cloud Hub with Google Cloud as a part of the general Cisco SD-WAN resolution. Cisco SD-WAN Cloud Hub with Google Cloud simplifies and automates the expertise of connecting on-premise environments to the cloud. Using Cisco SD-WAN Cloud Hub with Google Cloud, prospects can automate the extension of a single Cisco SD-WAN material to Google Cloud, supporting each site-to-site and site-to-cloud use circumstances.
Continued innovation, continued improved outcomes
When we first introduced our Cisco and Google Cloud partnership again in 2017, our corporations have been centered on enhancing our prospects’ journey to hybrid cloud. Today, our joint innovation expands into a number of expertise architectures, integrating our complementary portfolios, pushed by our shared imaginative and prescient of serving to prospects enhance their outcomes by leveraging the progressive Cisco and Google merchandise and applied sciences.
Cisco and GCP are dedicated to elevating our alignment with each other and exploring new routes to market with a centered go-to-market technique, driving differentiated merchandise to construct buyer momentum. We’re very enthusiastic about what’s to seem on our partnership horizon.
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