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InVision Software’s cloud-based injixo workforce administration (WFM) answer has been accepted onto the G-Cloud 13 framework.
Accelerating its adoption by UK public sector organisations, corresponding to native authorities, injixo is now accessible by way of the G-Cloud Digital Marketplace.
To ship efficient, environment friendly service to prospects and meet service stage agreements public sector organisations have to have the precise brokers with the precise expertise accessible on the proper occasions inside their contact centres. With organisations offering a variety of companies, throughout an growing vary of digital channels, matching workers to demand is a fancy, ever-changing subject.
Already utilized by over 300 prospects globally throughout the private and non-private sectors, injixo makes managing the contact centre workforce easy and seamless, optimising the method to extend effectivity and increase service ranges.
injixo digitises your entire workforce administration course of by means of a scalable, dependable, and safe cloud-based answer that covers AI-based forecasting, scheduling, intraday administration, agent self-service and reporting. Its highly effective performance and easy-to-use interface save managers time whereas making certain buyer wants are met. Through agent self-service options, injixo makes it simpler for brokers to handle their workload, swap shifts and apply for time without work. This will increase engagement and improves workers retention.
Richard Saqladi, regional gross sales director, UK, Ireland, Nordics & Benelux at InVision, mentioned: “InVision is delighted to be awarded a place on the G-Cloud framework – this reflects our drive and passion to expand the provision of our innovative injixo cloud WFM solution to the public sector. The G-Cloud initiative allows customers in this space to simplify their procurement process and pair their requirements and budget with a list of approved suppliers. We look forward to welcoming new public sector customers via the platform and developing great partnerships for the future.”
Created by the UK Government’s Crown Commercial Service (CCS), the G-Cloud 13 framework is a web-based catalogue the place public sector prospects should buy cloud-based computing companies corresponding to internet hosting, software program, and cloud help. It simplifies how the UK public sector buys and delivers companies by making a pay-as-you-go market of companies that may be simply scaled up or down, encouraging the adoption of cloud options and companies.