HealthSherpa strongly believes in creating inclusive, equitable areas, which construct belief, respect and a way of belonging which can be crucial to our tradition and work. We’re excited to function our colleagues and listen to extra about their experiences at HealthSherpa, from their first touchpoints all the way in which as much as their tenure and progress. In this publish, hear from Agent Support Lead Kino Servín, about earlier roles that led him to HealthSherpa, how he exhibits up as his genuine self, and his love for languages.
In the previous I labored for a grassroots group that related Californians to inexpensive well being care. When I discovered the job at HealthSherpa, it was a possibility to return to working with the Affordable Care Act (ACA) and serving to individuals make higher selections about their healthcare. At HealthSherpa I assist shoppers discover educated brokers and guarantee brokers can present shopper help – solely this time, in a nationwide setting.
I come from a predominantly Latino group; a lot of of us locally don’t converse English or have entry to assets in regards to the ACA. HealthSherpa actually makes a distinction for these communities.
Most importantly, it permits me to be my most genuine self. I’ve an image of my associate & little brother as my work profile image on Slack. It helps begin the dialog with different individuals – who am I personally, and who’re the individuals on this image? I’ve discovered HealthSherpa extraordinarily open and understanding. When I discuss to individuals right here who’re involved in studying extra about me, I can inform they’re not simply asking for the sake of asking – they’re genuinely involved in desirous to know extra about me and my life. It’s this sort of tradition that has made me really feel extra snug right here than I’ve in another job.
I’m arising on three years at HealthSherpa and we’re about to enter what might be my third Open Enrollment Period (OEP). I’ve accomplished numerous issues in my time right here that I didn’t anticipate. I’ve spoken on webinars, led trainings – issues that finally assist insurance coverage brokers determine what information they want to be able to excel of their work.
Overall, I’m most pleased with having helped develop a robust information base for brokers through the years I’ve labored right here. What we’ve constructed over the crucible of OEP these previous few years has exemplified the teamwork ethos that you simply’ll discover at HealthSherpa. To look again and take into consideration what I’ve accomplished right here – it’s eye-opening, in a great way. It makes me assume, “Wow, this is what we’ve been able to accomplish; this is how I’ve grown.”
- Be your most genuine self. We’re extraordinarily personable at HealthSherpa; it might probably really feel daunting, particularly in an interview, to return out of your shell. But that’s essential to standing out.
- Once you’re right here, I’d strongly suggest you embrace the unknown. You might need a baseline concept of what the ACA is, however as you dive deeper, there’ll all the time be some ingredient of the ACA that you simply’ll encounter, and also you received’t acknowledge or perceive it immediately. Those are alternatives to be taught one thing new, and your group will show you how to determine it out. It’s crucial to help one another in our work, in order that we are able to additional deepen our information base.
I like training languages and translating for people in several methods. I’ve love each for the languages themselves, and likewise the training and acquisition of language abilities. For me, studying languages is about attending to know individuals and their environments. It’s a ability, however it’s additionally a technique to be taught extra in regards to the world.
I’m bilingual in Spanish and English and likewise discovered Japanese as a toddler. Later in life, I studied French and German as properly. I really feel like I can’t fairly name myself a polyglot, however at house there are phrases, phrases, and entire sentences in Japanese or Spanish although we primarily converse English- it’s a little bit of a whirlwind.
Want to work with Kino and the remainder of our phenomenal group? Click right here to discover present openings and listen to from extra teammates at HealthSherpa!