Many of us know these frustrations: you rearrange your schedule for a health care provider’s appointment. You be sure to’re on time. But your physician is not. You’re caught ready and ready. Or it’s worthwhile to see a health care provider shortly, however it’s important to wait weeks to get in.
At UVA Health, we get it. We don’t love that this occurs to our sufferers. So we’re taking steps to make it higher. And we’d like your assist.
You could make a distinction by coming to appointments on time and giving us discover when you may’t make it. When a couple of sufferers are late and we work them in, we might go over their scheduled appointment instances. It places us behind. That makes it tougher for us to start out our appointments later within the day on time.
And after we know you may’t come to appointment, now we have time to offer that appointment time to another person who wants it.
That’s the explanation behind our new late, no-show, and late cancellation coverage. It applies to all of our clinics throughout Virginia. It’s a part of our bigger effort to ensure everybody can get an appointment once they want it, and never have to attend due to backups from late arrivals.
Here’s what it’s worthwhile to find out about our new coverage.
Late for an Appointment?
If you are late for an appointment, we’ll do our greatest to suit you in. But if we will not, we’ll reschedule your appointment.
Can’t Make Your Appointment?
We completely perceive issues come up. Just tell us at the least 24 hours forward of time.
Under our coverage, when you do not come to your appointment and do not tell us, we take into account it a no-show.
Need to Reschedule an Appointment?
Let your clinic know at the least 24 hours upfront.
New affected person? After 2 no-shows for a primary appointment, we can’t reschedule you.
Already a affected person? If you have got 3 no-shows inside 1 12 months, we might dismiss you from the clinic.
A late cancellation is while you cancel with lower than 24 hours’ discover. We rely 2 late cancellations the identical as 1 no-show.
We know issues occur. That’s why we by no means rely late cancellations or no-shows for causes past your management.
We’ll Help You Find a More Convenient Clinic
Maybe there’s one other UVA Health location that works higher for you? If so, we’ll work with you to switch your care there. And you may at all times be welcome at UVA Health while you want pressing or emergency care.