At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and companies for our companions.
In a current survey 82% of Cisco Partner Summit attendees mentioned they’re rising their managed companies follow and it’s their high precedence to satisfy buyer wants.
So it’s with nice pleasure that we’re saying Cisco Partner Advanced Support to create a premium help expertise particularly geared to the wants of Managed Services Providers (MSPs).
With Cisco resolution and structure experience, and the additional benefit of guided entry to API integrations that construct on MSPs’ present companies, Cisco Partner Advanced Support options quicker entry to consultants in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical help companies on-line and over the telephone. Cisco Partner Advanced Support permits MSPs to construct new companies for purchasers and provides entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.
“We have been asking for a Cisco program that fits the specific needs of MSPs,” mentioned Toby Alcock, CTO, Logicalis Group. “Our customers will benefit from us having more access to APIs and Cisco’s world leading TAC’s solution architect expertise.”
Cisco Partner Advanced Support is actually taking Cisco and its companions into the world of digital and serving to them turn out to be “smart-bonded” with Cisco; taking help situation decision from analog processes reminiscent of electronic mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.
Many of our largest companions are already smart-bonded, and lots of are working with these digital processes. Incredible progress has been made within the Cisco accomplice ecosystem in using automation to get to resolutions quicker; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.
With this new service, companions can skip the TAC line and join immediately with a prioritized group of resolution architects who deal with essentially the most advanced points. We are enhancing companions’ entry to those certified consultants; paired with digital automation, this entry will get us to quicker resolutions — and even earlier than points occur.
When we are saying quicker, we’re speaking about resolving instances in minutes that would usually take weeks.
Partner Advanced Support for MSPs may even present guided API use instances that leverage telemetry and insights so companions can construct new companies for his or her prospects.
This groundbreaking help provide will remodel the accomplice expertise and produce much more worth to our prospects!
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