Rackspace Technology, and end-to-end, multicloud options firm, has prolonged its partnership with Google Cloud.
Foundry for Generative AI by Rackspace (FAIR) for Google Cloud is devoted to accelerating the safe, accountable, and sustainable adoption of generative AI options in enterprises throughout all industries.
“This partnership is a force multiplier to accelerate the pragmatic and secure use-case-based adoption of generative AI in businesses across all industries,” mentioned Srini Koushik, Rackspace CTO and world lead for FAIR. “With FAIR, Rackspace and Google Cloud are building on our shared values of putting the customer first, commitment to sustainability and technology innovation to align our offerings, multicloud capabilities, and highly skilled cloud workforce with Google Cloud’s industry-leading AI capabilities to help our customers harness the true power of generative AI in a secure, responsible and human-friendly manner.”
“Generative AI has the potential to improve how businesses fundamentally operate in every industry,” mentioned Jim Anderson, VP NA Partners Ecosystem & Channels at Google Cloud. “Rackspace’s launch of FAIR for Google Cloud will provide businesses with the expertise needed to deploy new AI capabilities safely, responsibly, and quickly.”
The Foundry for Generative AI by Rackspace (FAIR)
FAIR for Google Cloud is a groundbreaking world follow devoted to advancing enterprise transformation, enhancing buyer expertise, rising the standard of service, and accelerating worth creation by way of the safe and pragmatic use of AI applied sciences utilizing Google Cloud. FAIR has recognized over 100 use circumstances throughout a number of industries and is engaged on a number of first-of-a-kind implementations for our clients throughout the globe. FAIR gives three distinctive providers to assist lean into the transformative energy of generative AI:
- FAIR Ideate: An interactive and collaborative ideation workshop that helps organisations uncover actionable use circumstances for generative AI with outlined enterprise impacts. AI readiness diagnostics present vital issues for profitable AI adoption.
- FAIR Incubate: An agile and iterative program that co-creates an enterprise’s first generative AI resolution. It establishes the expertise stack and assesses the viability of AI, guaranteeing seamless integration into organisational processes.
- FAIR Industrialize: A scientific effort to remodel the AI resolution right into a product, implementing governance, defining metrics, and optimising the AI mannequin and Distributed Cloud Infrastructure for steady enchancment.
As a long-standing Google Cloud buyer, Rackspace has used FAIR to implement Rackspace Intelligent Co-pilot for the Enterprise (Rackspace ICE™). Rackspace ICE is an AI Duet that reinforces the productiveness and effectiveness of go-to-market groups. It harnesses the facility of AI to automate routine duties, establish heat leads, floor related knowledge and content material, and supply real-time contextualised analytics for hyper-personalised buyer interactions.
Rackspace can be utilizing FAIR to develop RITA (Rackspace’s Intelligent Technology Assistant). RITA is an interactive chatbot that makes use of the newest language fashions to reply textual content IT service requests, improve self-service capabilities for inquiries, request new {hardware} or software program, reset forgotten passwords, and reply questions on IT and safety insurance policies. In addition, the answer hyperlinks the response to the precise sections of the supply paperwork for decision.
“When we deploy RITA, we expect an 80% decrease in tickets, making Rackers more productive while allowing us to deploy talent to other areas of IT,” mentioned Scott Sanders, CIO for Rackspace Technology. “What’s even better is that with Google’s latest innovations, we can inject language translation and easily introduce other interaction modalities into our solutions.”
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