GoTo Resolve gives distant on-demand IT assist on any machine. Read our GoTo Resolve overview to be taught extra about key options, execs and cons.
With the lately altering dynamics of most staff working predominantly from the company headquarters to now when distant work is the norm of many staff, IT groups have needed to change how they assist these staff by providing a constant expertise no matter location. As a consequence, GoTo Resolve was created to supply a easy, fashionable, intuitive and user-friendly expertise for IT assist groups with enterprise-grade safety and the flexibility to deploy in minutes.
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What is GoTo Resolve?
GoTo Resolve is an all-in-one cloud-based distant IT administration platform for small and midsize enterprise assist groups. GoTo Resolve gives customers the flexibility to supply technical assist desk assist by accessing and controlling distant computer systems and different units over the web. It combines world-class distant entry and assist with conversational ticketing that will help you obtain requests, triage issues and repair points extra shortly.
How a lot does GoTo Resolve price?
GoTo Resolve presents 4 pricing plans: Free, Standard, Premium and Remote Support.
- Free: No price for as much as three brokers and 5 Pro units.
- Standard: $70 per thirty days, billed yearly; though, there’s a 20%-off sale occurring proper now dropping the worth to $57 per thirty days.
- Premium: Contact gross sales for pricing info.
- Remote Support: $50 per thirty days, billed yearly; though, there’s a 20%-off sale occurring proper now dropping the worth to $40 per thirty days.
What are the important thing options of GoTo Resolve?
Remote entry and IT assist
Remote entry and IT assist assist considerably scale back the time taken by groups to resolve assist points. It makes use of a single dashboard to watch in-session system diagnostics, reboot and reconnect hosts, switch recordsdata, and deal with multi-sessions (Figure A).
Figure A
In addition, GoTo Resolve facilitates the decision of support-related points. It brings collectively world-class distant entry and assist with conversational ticketing to assist assist workers obtain requests, triage issues and repair points shortly. As such, GoTo Resolve gives efficient end-user troubleshooting whereas prioritizing safety and emphasizing a wonderful buyer expertise.
Multi-platform problem-solving
GoTo Resolve gives multi-platform problem-solving throughout platforms, units, internet browsers and working programs to assist customers on PCs, Macs, iOS and Android cellular units, Chromebooks, and tablets, no matter the placement of staff and the way they work. This function is important, because the variety of instruments staff use for work grows they usually develop into location-independent.
With GoTo Resolve, assist groups can remotely view and management units operating Android 6+ and iOS 11+. Additionally, it permits assist workers to have interaction in Chromebook assist periods to view worker points and seamlessly carry out duties and resolve points (Figure B).
Figure B
Conversational ticketing
With GoTo Resolve, conversational ticketing is tailor-made to the purchasers’ strategy to ticketing and made simply accessible with assist for customers to submit, handle, remark and get real-time assist desk updates utilizing enterprise messaging platforms.
Help desk groups can modernize their IT assist ticketing programs and combine GoTo Resolve into their groups’ messaging platforms, like Microsoft Teams and Slack. Putting in a assist request is so simple as sending a chat (Figure C). Working by means of assist requests is simply as straightforward, and streamlined service administration prevents uncaptured requests and unresolved points.
Figure C
Advanced safety
GoTo Resolve gives superior safety that safeguards prospects’ companies with industry-leading, government-approved protocols that ship unbeatable safety. This safety consists of permission-based assist, end-to-end 256-bit superior encryption, transport layer safety, zero-trust identity-based entry management, multi-factor authentication and single sign-on.
Additionally, with the rise in distant work and with cyberattacks and knowledge breaches on the rise, GoTo Resolve makes use of an industry-leading zero-trust structure safety mannequin to make sure prospects’ cybersecurity necessities are met and exceeded (Figure D).
Figure D
Pros and cons of GoTo Resolve
Pros
- Quick and straightforward to be taught with minimal to no studying curve for brand new customers.
- Ability to acquire diagnostic info on the host machine with the press of a button.
- Ability to produce other assist workforce members be part of or switch a session to a different person.
- Powerful UI with complicated options which are straightforward to make use of on cellular units.
Cons
- More costly than different comparable options.
- Not strong sufficient or well-suited for big companies.
- Challenges with connecting to macOS-based computer systems.
- Challenges with transferring a number of recordsdata directly between distant computer systems.
The primary options to GoTo Resolve
While GoTo Resolve is a wonderful all-in-one distant assist answer, it is probably not ideally suited for bigger or scaling companies which will expertise a excessive quantity of distant assist wants. If that’s the case, strive exploring these options: