While touring to Vegas for Partner Summit 2022, I had a number of ideas of what I assumed I would hear in keynotes and breakout classes primarily based on conversations with senior management. At that time I didn’t know one single line might so completely wrap up what I really feel this yr is all about.
“Together, we own our customer’s experience.”
Thimaya Subaiya, Cisco Chief Customer Experience Officer
Our theme in Americas Distribution, Fueling Partner Success, hasn’t modified. It hasn’t and gained’t change as a result of that’s why we’re right here. But with a view to actually gasoline accomplice success, we have to be buyer expertise centered. Everything that was so flawlessly shared at Partner Summit pivots round this central message.
I do know you’ve gotten most likely seen many wonderful blogs, articles, social posts, and even reviewed what was shared by going to the accomplice launch expertise, so I gained’t reinvent the wheel there, however I’d like to spotlight a number of issues that match up with our Americas Distribution pillars for fiscal yr 2023.
Pillar: People and Culture
Chuck Robbins in his keynote tackle shared, “Simplify everything, offer choice, deliver amazing experiences.” In this hyper-speed, multi-device, hybrid world we reside in, to offer clients the very best expertise we have to proceed investing in Managed Services, Cisco+, and different applications like Partner Lifecycle Services. By offering our companions with options and decisions, we’re serving to to simplify not solely their shopping for expertise however the consumer expertise too.
Pillar: Alignment
We know the long run is hybrid. We have been working towards a hybrid working, residing, and group expertise for years earlier than the pandemic required it of us. In the enterprise world, we all know our clients are rethinking how they work and the first areas for this evolution are: IT, human sources, and services. Jeetu Patel, EVP and GM, Security and Applications shared with the viewers, “98 percent of meetings in the future will have at least one participant who won’t be in the same physical space as everyone else.” How our clients wish to expertise life has modified and we’re right here to make these adjustments a actuality.
Pillar: Enhanced Distributor and Partner Experience
Jeff Sharritts, the brand new EVP, Chief Customer and Partner Officer, shared his deal with you and your companions. He needs us to have daring ambition, dedication, and responsiveness. That means we’re assembly our clients the place they’re of their digital transformation by providing them extra alternative and suppleness, redefining what successful means by means of realizing when clients win, all of us win, and enhancing our promoting and accomplice expertise by decreasing complexity and dealing to make it simpler to do enterprise with Cisco.
2T Growth and Sales
I saved the very best for final, and I don’t suppose anybody might’ve stated it higher than Fran Katsoudas, EVP and Chief People, Policy, and Purpose Officer. “As a business, our choice is not between pursuing profits or positively impacting communities. Purposeful partnership is good for the world and for business.” We need our companions to see elevated progress and gross sales, however we additionally need them to see all of the unbelievable issues they’re doing for the communities, individuals, and cultures round them.
I hope you loved Partner Summit this yr and look ahead to seeing you subsequent yr, in particular person, in Miami on November 7-9, 2023. Our dedication to proudly owning the client expertise, collectively, is not going to solely strengthen our aim of Fueling Partner Success, however may even aid you, our distributors, see a higher degree of accomplishment as effectively.
See what was shared within the keynotes and breakout classes right here on the
Cisco Partner Launch Experience!
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