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Just every week after announcing it might “extend” its OpenAI partnership, Microsoft is already giving enterprise productiveness an enormous GPT-powered enhance — and, presumably, displaying how its estimated $10 billion funding in OpenAI can begin including worth, pronto.
More clever and personalised conferences
Yesterday afternoon Pacific Time, Microsoft CEO Satya Nadella tweeted an announcement in regards to the basic availability of Microsoft Teams Premium.
According to a weblog put up, Teams Premium “brings the latest technologies, including Large Language Models powered by OpenAI’s GPT-3.5, to make meetings more intelligent, personalized, and protected — whether it’s one-on-one, large meetings, virtual appointments, or webinars.”
The providing consists of automatically-generated assembly notes, really helpful duties and personalised highlights, in addition to artificial intelligence (AI)-powered real-time translations from 40 spoken languages.
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Eric Horvitz, Microsoft’s chief science officer, tweeted that the Teams transfer to harness GPT was an “exciting direction,” and added, “We’ve dreamed about these capabilities for years.”
Microsoft appears to make sellers extra productive
Today, Microsoft additionally supplied a preview of a brand new generative AI expertise in Viva Sales, the vendor expertise utility launched final summer season (and made usually obtainable in October) that blends productiveness instruments and enterprise processes.
The firm says Viva Sales (which is an extension of Microsoft’s Viva worker expertise platform) “brings together any customer relationship management technology (CRM), Microsoft 365 and Teams to provide a more streamlined and AI-powered selling experience.” The Viva Sales app’s conversational intelligence capabilities embrace mechanically producing a name abstract, detecting questions, calculating conversational KPIs and extracting motion gadgets.
The new Viva Sales capabilities, powered by Azure OpenAI Service and GPT-3.5, add auto-suggested electronic mail content material to the combo. For instance, Viva Sales can remind sellers when it’s time to comply with up with a prospect or buyer, based mostly on insights within the vendor’s CRM and Microsoft 365 graph. Now, Viva Sales may also autogenerate a preformatted electronic mail response with personalised textual content and subsequent finest actions, in addition to with particulars about pricing, promotions or deadlines.
The responses are generated based mostly on CRM information, the intent of the communication, and Microsoft Graph — which “provides access to rich, people-centric data and insights in the Microsoft cloud, including Microsoft 365, Windows, and Enterprise Mobility and Security.”
Sellers can select from a set of predefined response classes or enter a customized textual content immediate to generate the e-mail content material.
Writing context-specific emails effectively in Microsoft Outlook
“Viva Sales is focused on how do you make sellers more productive using the tools they already know and love,” Charles Lamanna, company vp of enterprise functions and platform at Microsoft, instructed VentureBeat.
Now, he defined, “we help sellers write emails more efficiently and more quickly, right inside of Outlook,” including that the app injects context-specific parts which can be key to vendor success.
“It pulls from your CRM, whether it’s Salesforce or Dynamics, it pulls from past meeting notes and information, it pulls from the email itself, to build an incredibly amazing email for you — which you can approve and inject and edit and tweak to make you super-productive,” he defined.
The app makes use of the OpenAI API within Azure Cognitive Services, which Lamanna identified has “very strong privacy guarantees — your data is your data. We don’t train or retrain or tune models based on your data, which is essential for these enterprise customers.”
New options coming later this yr
Lamanna mentioned the Viva Sales app is regularly including generative AI to numerous eventualities that assist sellers “get out of the drudgery” and do much less information entry and repetitive duties.
“There will be many, many, many more features in this vein over the course of 2023 with that focus on what’s the best way to get people back in conversations with customers,” he mentioned.
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