Business Leaders Shift to Tangible AI Results, Finds New TeamViewer Study

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Business Leaders Shift to Tangible AI Results, Finds New TeamViewer Study


PRESS RELEASE

Clearwater, Fla. – October 29, 2024 – According to a brand new AI Opportunity Report from distant connectivity and office digitalization resolution firm TeamViewer, 80% of U.S. enterprise leaders say their group’s AI adoption is mature, and 65% are sick of the hype and demand sensible implementations of AI for his or her companies. Leading from the C-suite, 81% of U.S. key resolution makers at the moment use AI at the least weekly, up from 60% final 12 months, a notable 35% improve year-over-year. 

Most U.S. enterprise leaders (72%) additionally agree that AI is important to enhancing their group’s monetary outcomes. Along these strains, two-thirds (66%) agree that AI will positively have an effect on income over the following 12 months, with respondents saying that the know-how makes a median of 249% income development potential. Nearly 1 / 4 of U.S. respondents (23%) imagine that not implementing AI know-how dangers falling behind rivals and 24% foresee elevated prices as a consequence of a scarcity of automation.

Successfully integrating AI into distant connectivity assist is a primary instance of how efficiencies can result in higher monetary outcomes. Enter TeamViewer’s new AI-powered Session Insights.

AI-Powered Session Insights 

Aimed at serving to IT groups increase effectivity and streamline operations, Session Insights is now being added to TeamViewer’s Tensor distant connectivity resolution to automate session documentation and supply analytics, enabling quicker handovers and smarter decision-making. By optimizing sources and capturing priceless information, the brand new capabilities empower IT assist groups to resolve points quicker, enhance buyer satisfaction, and scale experience, even with restricted workers.  

The new options will assist inner IT groups higher handle worker assist desk requests and also will support buyer assist groups offering distant help to maintain their merchandise onsite and prospects up and working and aligned with uptime agreements. 

“AI adoption is growing rapidly as businesses increasingly recognize its tangible benefits in driving productivity and streamlining operations. Our research reveals that 81% of decision-makers now engage with AI at least weekly, a substantial rise from last year’s 60%. With the launch of TeamViewer’s new AI-powered Session Insights, we’re enabling organizations to make smarter decisions and optimize processes while adhering to the highest security and data privacy standards. We uphold stringent encryption practices to safeguard customer data, ensuring secure processing, while also providing admins the control to enforce company-wide policies and keeping users informed every step of the way,” stated Mei Dent, Chief Product and Technology Officer, TeamViewer. 

Trust, Security, Career Advancement & Equality

The report additionally delves into quite a lot of different subjects gauging enterprise leaders’ present perceptions of AI, together with: 

  • Trust in AI: 50% of U.S. enterprise leaders belief AI to behave on enterprise forecasts and make enterprise selections with a powerful 42% trusting AI to make selections with out human oversight.

  • Security: 75% of U.S. enterprise leaders are involved about information administration in using AI and 67% would take into account banning using AI exterior of the IT staff.

  • Career Advancement: 75% of U.S. enterprise leaders imagine AI is a key talent to reinforce their profession and 73% say AI has given them the prospect to be taught new abilities they in any other case wouldn’t have.

  • The Great Equalizer: 72% of U.S. enterprise leaders imagine AI will help create equal job alternatives for folks and caregivers whereas 79% assume AI will help improve accessibility within the office.

With 73% of U.S. respondents believing AI will drive the largest productiveness growth in a century and enterprise leaders reporting that AI saves U.S. IT professionals roughly 16 hours monthly, there may be clearly large momentum for rising AI use in enterprise, together with TeamViewer’s AI-powered Session Insights, which integrates with Microsoft Teams and ServiceNow. More data may be discovered right here.  

Survey Methodology 

In The AI Opportunity Report, TeamViewer uncovers the attitudes of 1,400 (500 within the U.S.) data know-how, enterprise, and operational know-how resolution makers in the direction of Artificial Intelligence, throughout the UK, France, Germany, Australia, Singapore, and the U.S. The analysis was performed on-line by Sapio Research in August and September 2024. 

About TeamViewer

TeamViewer is a number one world know-how firm that gives a connectivity platform to remotely entry, management, handle, monitor, and restore units of any variety – from laptops and cell phones to industrial machines and robots. Although TeamViewer is freed from cost for personal use, it has greater than 640,000 subscribers and permits corporations of all sizes and from all industries to digitalize their business-critical processes via seamless connectivity. Against the backdrop of worldwide megatrends like system proliferation, automation and new work, TeamViewer proactively shapes digital transformation and constantly innovates within the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the corporate’s basis in 2005, TeamViewer’s software program has been put in on greater than 2.5 billion units world wide. The firm is headquartered in Göppingen, Germany, and employs greater than 1,500 folks globally. In 2023, TeamViewer achieved a income of round EUR 627 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further data may be discovered at www.teamviewer.com.

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