Independence Blue Cross (IBX) is dedicated to creating the member expertise extra personalised and handy. We are excited to announce that every one members now have a completely new digital well being expertise after they log in to the member portal at ibx.com or by means of the IBX cell app.
This new digital expertise is greater than only a beauty replace. Enhancements had been made based mostly on in depth analysis by our Member Experience crew and testing by members. We addressed the underlying core expertise and took a person‑centric strategy to handle unmet member expertise wants.
Enhanced Capabilities
With new navigation and up to date options, superior expertise with quicker response occasions, and personalised content material that’s straightforward to seek out, your members can:
- Access Health Journeys for a fast view of all the pieces associated to their care, comparable to their private well being report, profit protection, situation‑particular info, and care and packages to assist members attain their well being objectives
- Build a digital care crew for fast entry to main and most popular suppliers
- View private reminders and actions to handle their well being
- Schedule on-line appointments (out there to native plan members solely)
- Easily entry extra advantages, accomplice options, and different out there packages
The new member platform is constructed by customers, for customers.
Intuitive Navigation, Increased Speed, and Personalization
Members who at present use ibx.com or the IBX cell app to handle their account can even discover updates to present options, together with the steps to: