The time of yr, when Cisco prospects and companions converge for every week at Cisco Live, has come once more! This can also be a time for Cisco Customer Experience (CX) to have a good time the successes of our prospects publicly with the Cisco CX Customer Hero Awards. I’m at all times excited to acknowledge our CX Customer Hero Award winners, and much more so when our prospects’ achievements turn into increasingly spectacular every year, all whereas constructing a greater future with assist from the Cisco Customer Experience (CX) crew.
Yesterday, we offered our Cisco CX Customer Hero Awards to seven excellent EMEA prospects who demonstrated excellence in a selected class. These prospects have been chosen from a big pool of nominations throughout a number of industries.
Now let’s reveal the winners!
CX Customer Hero of the Year: Saudi Telecom
The CX Customer Hero of the Year is the highest award, for the shopper who has achieved essentially the most spectacular outcomes by collaboration with Cisco CX. Saudi Telecom (stc) is a number one service supplier within the EMEA area, with a world presence in 34 nations serving greater than 20 million prospects. The firm was among the many first within the area to launch 5G networks and was thought of one of many quickest in deploying 5G networks globally. As a part of their digital transformation technique, stc partnered with Cisco to reinforce their current transformational initiatives and co-develop new industry-leading initiatives. Working collectively, stc and Cisco CX have elevated agility, digitized, improved finish buyer expertise, and bolstered cybersecurity menace capabilities. stc innovation continues to set the bar for a lot of different service suppliers.
Please be a part of us in congratulating stc!
Digital Transformation Trailblazer: HSBC
The Digital Transformation award highlights a buyer that has achieved spectacular outcomes with digital transformation by a partnership with Cisco CX. HSBC is likely one of the world’s largest banking and monetary companies organisations, with places of work in 62 nations and territories. HSBC is innovating at velocity and scale – by its Vision 27 know-how technique – to ship digital-first banking for its prospects throughout its international community. Our hero Petek Ergul, Managing Director, Global Head of CTO Service Management at HSBC, has partnered with Cisco on a 2-year agile transformation program which is driving automation throughout the enterprise, leading to lowered prices and contributing to HSBC’s know-how targets.
Please be a part of us in congratulating HSBC!
Cybersecurity Excellence Award: O2 Czech Republic
This award acknowledges a buyer that has strengthened its safety posture to proactively defend and defend its IT infrastructure, by partnership with Cisco CX. O2 Czech Republic is the biggest supplier of telecommunications companies within the Czech market. Currently, it operates nearly eight million cellular and glued strains, making it one of many main suppliers of absolutely convergent companies in Europe. Our hero Petr Havíček, Senior Network Specialist at O2 Czech Republic, and his crew partnered with Cisco to strengthen cybersecurity capabilities, configurations, and foundations. As a end result, community reliability has strengthened, enhancing the tip buyer expertise. O2 has additionally realized time financial savings and improved operational expertise.
Please be a part of us in congratulating O2 Czech Republic!
Exceptional Innovation Award: adidas
The Innovation Award celebrates a buyer that has achieved wonderful improvements by collaboration with Cisco CX. The largest sportswear producer in Europe, adidas sells its merchandise in additional than 160 nations by their roughly 2,000 retail shops unfold throughout three vital segments, 15,000 mono-branded franchise shops, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, together with its large companion ecosystem, created a extremely advanced surroundings. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to enhance visibility into {hardware} and software program lifecycle for greater than 20,000 units by CX Cloud. In addition, the adidas and CX groups labored collectively to implement Catalyst Center as a part of the adidas community automation technique. Now, with higher visibility into their property, the adidas crew will be extra proactive to function their IT community automated and extra environment friendly.
Please be a part of us in congratulating adidas!
Operational Excellence: H&M
This award recognises a buyer that’s innovating by the usage of Cisco Success Tracks/CX Cloud and has achieved tangible enhancements consequently. H&M Group is a world style and design firm with over 4,700 shops in 76 markets and 56 on-line markets. H&M’s international networking crew has two main focus areas: effectivity and data-driven resolution making. Our hero Anders Baer, Global Networking Lead for H&M, and his crew, wished to enhance the method for managing and monitoring their community property, with a selected emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to speed up their utilization and adoption of CX Cloud and acquire early entry to new CX Cloud options. As a end result, they now have a transparent view of their international put in base and may proactively keep on high of any safety threats that would probably put their international community (retail, warehouses, and places of work) in danger.
Please be a part of us in congratulating H&M!
Outstanding Automation: Du Telecom
This award celebrates a buyer who has joined forces with Cisco CX to dramatically remodel IT operations by automation. Du Telecom, one of many two predominant telecom operators within the United Arab Emirates, launched into an automation journey with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Transport Network Planning at Du, and her crew, partnered with Cisco CX to make sure operational effectivity and efficient administration of the supply of greater than 40 automation use circumstances. Through Cisco’s automation companies, Du has achieved outstanding outcomes, together with improved operational effectivity, lowered service supply occasions, and lowered dangers related to handbook processes. Network reliability has additionally improved, resulting in fewer community incidents and higher buyer satisfaction.
Please be a part of us in congratulating Du Telecom!
Sustainability Excellence: Expo City Dubai
The Sustainability award acknowledges a buyer attaining their sustainability targets by working with Cisco CX. Expo City Dubai was chosen to host the United Nations Climate Change Conference (COP28) in 2023. COP summits are usually constructed on a greenfield due to their distinctive necessities for strong, seamless, and safe networks. Expo wished to reuse the present community infrastructure to point out dedication to a sustainable resolution. Our hero Eman Al Awadhi, Vice President of Network and Cyber Security at Expo City Dubai, and her crew partnered with Cisco CX for the design, implementation and community operations of the total COP28 community (based mostly on the present Expo City community) masking WIFI, Core, SDA and cybersecurity, efficiently repurposing and using greater than 90% of the present community infrastructure.
Please be a part of us in congratulating Expo City Dubai!
Celebrating Our Heroes
The CX Customer Hero Awards acknowledge the unbelievable work our prospects are attaining of their industries, have a good time their excellence, and encourage others with their success. We thank our EMEA 2024 winners for his or her continued assist and partnership with Cisco CX, and we’re wanting ahead to seeing what else will be completed collectively.
To discover extra CX buyer hero tales, go to our Customer Stories Index – a library of tales highlighting how Cisco companies prospects are reworking and innovating to drive impression of their organizations and internationally.
See a few of our most up-to-date tales right here:
- Coles– Successfully serving to to make sure a steady and proactive community surroundings at Coles.
- Aerolineas Argentinas– Increased visibility to proactively handle and safe the community at main Argentinian Airline
- BT– Automating and delivering new buildings quicker and enabling hybrid working at UK service supplier.
If you have an interest in sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We’d like to showcase you! Stay tuned and comply with @CiscoCX on Twitter for extra CX updates!
Don’t have a narrative to inform simply but? We might help you construct it, proper alongside together with your community!
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