Deliver the Experience Your Customers Want with a Data-Informed Hybrid Work Strategy

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Deliver the Experience Your Customers Want with a Data-Informed Hybrid Work Strategy


Introduction: The Evolution of Hybrid Work

While hybrid work isn’t a brand new idea, it continues to evolve as we collect extra details about worker work preferences and prospects’ office and actual property targets. At Cisco, we leverage the insights gained from our personal hybrid work environments, together with our places of work and collaboration facilities, to form our method. In this weblog, we are going to concentrate on two of our Hybrid Work constructing pillars—supporting hybrid work and digitizing actual property—and the way information performs a significant position in optimizing workspaces. The remaining pillars, company sustainability and worker well being and wellness, can be coated in our subsequent weblog.

Graphic of the four pillars and corresponding data points for our latest Hybrid Work Office transformation in Atlanta
The 4 pillars and corresponding information factors for our newest Hybrid work workplace transformation in Atlanta

Support Hybrid Work: Designing Spaces that Matter

Even as staff return to the workplace post-pandemic, firms are reconfiguring their actual property portfolios to align with their return-to-work methods. Cisco has been proactive in reimagining the office by investing in collaborative hubs and, in some circumstances, downsizing workplace areas to prioritize different areas.

Toronto & Chicago

Our hybrid work journey started with the design of an innovation heart in Toronto, aimed toward inspiring innovation and funding in Digital Transformation. This workplace, though constructed earlier than the pandemic, marks a few of our first steps in creating good and collaborative workspaces. By leveraging a single converged community powered by Power over Ethernet (PoE) expertise, we related individuals, processes, and information, enhancing productiveness and optimizing power utilization. Over time, we made changes to the area primarily based on insights gathered, together with downsizing the general floorplate. Today, the Toronto workplace serves as a studio to teach individuals on the hybrid work journey.

In Chicago, our workplace format was designed to accommodate a pre-pandemic work surroundings, with staff spending extra time within the workplace. The majority of the format was devoted to “me” areas (70%), comparable to private places of work and particular person workstations, whereas the remaining portion targeted on “we” areas (30%) to foster collaboration. This workplace serves as a showcase for Cisco’s expertise and collaboration units, furthering our hybrid work journey.

Penn1 & Atlanta

Throughout every these tasks and our work -from-home experiment through the pandemic, we collected important information to tell our future area designs. A 2021 Cisco Employee Survey revealed that 81% of our staff most popular to work exterior the workplace for 3 to five days per week, with workplace visits primarily pushed by studying and collaboration wants.

Armed with these worthwhile insights, we integrated these findings into our subsequent main workplace transformations, together with PENN1 in NYC and our newest workplace in Atlanta. In these areas, we purposefully designed particular areas comparable to sizzling desks, huddle rooms, and collaboration areas to align with the recognized tendencies and utilization patterns of our places of work. Each of those places of work had been meticulously configured with layouts and expertise to reinforce productiveness and accumulate worthwhile information for ongoing help of hybrid work. At each, Penn1 and Atlanta, our dedication to hybrid work is clear within the deliberate discount of area to satisfy workforce capability, utilization of collaboration expertise, video-enabled environments, prioritization of collaboration areas over particular person workstations, and the elimination of non-public places of work.

The PENN1 workplace follows a 30% “me” area to 70% “we” area ratio, which is the alternative of what our pre-pandemic places of work had been designed for. With the event of our newest workplace in Atlanta, the ratio of “me” to “we” areas is now 10% to 90%. This clear shift displays our information and observations on how individuals now make the most of workplace area. Hybrid work means going to the workplace to collaborate with others, moderately than specializing in particular person duties. The decisions we made in our workplace designs show our dedication to creating environments the place groups can thrive, interact in significant studying, collaborate seamlessly, and drive innovation.

Digitize Cisco Real Estate: Leveraging Data for Smarter Workspaces

Building on the earlier part, we now discover how information and analytics have formed Cisco’s decision-making course of in creating workspaces that promote collaboration, studying, and productiveness. By harnessing insights from varied sources, we now have been in a position to optimize the bodily surroundings to align with worker wants and preferences. Here are just a few examples of how information and analytics have guided our hybrid work method.

Cisco Video End Points

Analyzing information from Cisco Video End Points revealed that the typical assembly measurement consisted of three.7 in-person members and a pair of.5 distant members. Armed with this info, we deliberately designed small collaboration rooms, quiet areas, and huddle rooms that cater to smaller teams. This method fosters frequent and efficient collaboration inside a extra intimate setting.

Cisco Spaces

Cisco Spaces is the core of our Hybrid Work technique, appearing as the muse that brings all the things collectively. It transforms flat ground plans into dynamic and interactive 3D maps, serving to us to higher perceive and strategize for area utilization. We constantly accumulate information across the clock from our collaboration units, networking units, and third-party units, enabling us to achieve worthwhile insights in actual time. This information empowers us to make knowledgeable selections throughout the numerous areas of area design, security, sustainability, and worker well being and wellness. Whether it’s reimagining the format of a room or serving to services know what rooms to wash primarily based on occupancy, this information gives us with the insights drive an impactful and knowledgeable hybrid work observe.

Room Design

Image of Penn1’s Innovation Suite, frequently occupied by teams for collaboration and brainstorming
Penn1’s Innovation Suite, incessantly occupied by groups for collaboration and brainstorming

By using information from Cisco Spaces, we recognized a preferred room format at Penn1—a semi-open area with a high-top bar, low-profile seating, and restricted energy shops. This configuration unexpectedly grew to become a most popular spot for workers, encouraging targeted collaboration and lowering distractions. Analyzing room utilization information by way of Cisco Spaces allowed us to acknowledge the demand for such areas, main us to implement related designs in our newest workplace in Atlanta.

Employee Data

Industry requirements revealed that staff usually go to the workplace to study, collaborate, and socialize. This information significantly influenced our area design, leading to devoted areas at Penn1 and Atlanta that cater to those capabilities. From giant, related rooms for coaching and workshops to smaller breakout rooms for collaboration, our areas are purposefully designed to help these actions primarily based on worker information.

By leveraging the facility of knowledge and analytics, Cisco has made knowledgeable selections about area utilization, room design, and assembly configurations. This optimization not solely enhances the bodily surroundings but in addition ensures that our areas align with the wants and preferences of our staff, facilitating a seamless transition into the hybrid work mannequin.

You Can Be Next: Translating Data into Action

Now that we now have mentioned how information informs our method to hybrid work, you could be questioning methods to start implementing your data-driven technique. At Cisco, we acknowledge that good buildings and hybrid work environments require a community of trusted companions to design, construct, implement, and iterate — companions similar to you. To get began on growing a data-first method to hybrid work, contemplate the next choices as your subsequent steps:

  1. Schedule a tour: Visit our new places of work in Atlanta or PENN1 in NYC to witness firsthand the data-driven method we now have adopted and the way it can profit your prospects. If you might be an current companion, attain out to your Product Marketing Manager (PMM) as we speak.
  2. Virtual tour: If an in-person go to isn’t attainable, take a digital tour of PENN1 to preview the capabilities of our good constructing method.

Together, let’s leverage information to create actionable insights and form the way forward for hybrid work. By creating workspaces that staff need to return to, buildings that present the mandatory information to adapt to altering wants, and environments that foster sustainability and innovation, we are able to ship the expertise that each prospects and staff want.

Remember, the way forward for work is hybrid, and information is the important thing to unlocking its full potential. Together, we are able to create workspaces that encourage productiveness, collaboration, and success. Let’s embrace the facility of knowledge and embark on this thrilling journey towards a extra related, good, and versatile work surroundings.

Coming Soon: Sustainability & Employee Wellness

In our subsequent weblog, we are going to delve into the remaining two pillars—company sustainability and worker well being and wellness—and discover how information informs our method in these areas. Stay tuned for extra insights on how Cisco is main the best way in delivering a data-informed hybrid work technique.

 

 


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