—Zeyi Yang
When I not too long ago visited China, for the primary time for the reason that pandemic, I traveled to Shenzhen in a bid to unlock my 15-year outdated Tencent social media account.
I’ve tons of private stuff—diary entries, chat logs, emails—locked away in Tencent’s on the spot messaging platform QQ. My account was out of the blue suspended in November 2021, months after I used it to report on a narrative about QQ’s censorship of LGBTQ content material, and to attach with sources for different tales. But it wasn’t clear whether or not that exercise resulted within the suspension.
I’d mainly given up on ever accessing it once more, till I realized about Tencent’s weirdly secretive customer support heart in Shenzhen. It’s a final resort for determined customers prepared to make the journey to satisfy with a consultant to make their case. Read the complete story to search out out what it’s like inside.
Zeyi’s story is from China Report, his weekly publication supplying you with the within observe on all issues occurring in China. Sign up to obtain it in your inbox each Tuesday.
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