|
Today, we’re asserting the final availability of AWS Support in Korean as your most well-liked language, along with English, Japanese, and Chinese.
As the variety of prospects talking Korean grows, AWS Support is invested in offering one of the best assist expertise doable. You can now talk with AWS Support engineers and brokers in Korean once you create a assist case on the AWS Support Center.
Now all prospects can obtain account and billing assist in Korean by e mail, cellphone, and stay chat at no further price throughout the supported hours. Per your Support plan, prospects subscribed to Enterprise, Enterprise On-Ramp, or Business Support plans can obtain customized technical assist 24 hours a day and seven days every week in Korean. Customers subscribed to the Developer Support plan can obtain technical assist throughout enterprise hours typically outlined as 9:00 AM to six:00 PM within the buyer nation as set in My Account console, excluding holidays and weekends. These instances might differ in nations with a number of time zones.
We additionally added the localized person interface of the AWS Support Center in Korean, along with Japanese and Chinese. AWS Support Center might be displayed within the language you choose from the dropdown of obtainable languages in Unified Settings of your AWS Account.
Here is a brand new AWS Support Center web page in Korean:
You may entry customer support, AWS documentation, technical papers, and assist boards in Korean.
Getting Started with Your Supported Language in AWS Support
To get began with AWS Support in your supported language, create a Support case in AWS Support Center. In the ultimate step in making a Support case, you possibly can select a supported language, equivalent to English, Chinese (中文), Korean (한국어), or Japanese (日本語) as your Preferred contact language.
When you select Korean, the custom-made contact choices might be proven by your assist plan.
For instance, within the case of Basic Support plan prospects, you possibly can select Web to get assist by way of e mail, Phone, or Live Chat when obtainable. AWS prospects with account and billing inquiries can obtain assist in Korean from our customer support representatives with proficiency in Korean at no further price throughout enterprise hours outlined as 09:00 AM to 06:00 PM Korean Standard Time (GMT+9), excluding holidays and weekends.
If you get technical assist per your Support plan, you could select Web, Phone, or Live Chat relying in your Support plan to get in contact with assist workers with proficiency in Korean, along with English, Japanese, and Chinese.
Here is a display screen in Korean to get technical assist within the Enterprise Support plan:
When you create a assist case in your most well-liked language, the case might be routed to assist workers with proficiency within the language indicated in your most well-liked language choice. To be taught extra, see Getting began with AWS Support within the AWS documentation.
Now Available
AWS Support in Korean is now obtainable at the moment, along with English, Japanese, and Chinese. Give it a attempt, be taught extra about AWS Support, and ship suggestions to your traditional AWS Support contacts.
– Channy
This article was translated into Korean (한국어) within the AWS Korea Blog.