The resiliency of our frontline healthcare staff continues to be entrance and middle as we see the healthcare {industry} evolve. From delivering in-person and distant look after sufferers to working lengthy hours amid a persistent labor scarcity—care groups have proven up again and again to assist sufferers by means of an more and more complicated medical panorama.
Frontline staff are irreplaceable, and as clinicians face report ranges of burnout and excessive affected person expectations, Microsoft 365 and Microsoft Teams are constructing options to assist steadiness high quality affected person care with high quality self-care—all inside one ecosystem. This week on the HIMSS Global Health Conference and Exhibition (HIMSS23), we’re thrilled to be showcasing tailor-made frontline options designed to remodel affected person care with digital visits, empower care group collaboration, streamline the clinician expertise, and strengthen safety and compliance.
Microsoft Teams for frontline healthcare staff
Improve well being group collaboration and improve your affected person engagement.
As all the time, Microsoft continues to ship on innovation to drive ahead new methods to work. We’re investing in next-generation AI that can unlock a brand new wave of productiveness progress with instruments like Microsoft 365 Copilot.
Check out a preview of the most recent Microsoft 365 and Teams improvements that we’ll be showcasing at HIMSS23.
Transform affected person care with digital visits
Virtual healthcare has remodeled right into a necessity because the onset of COVID-19. Early within the pandemic, there was a 154 p.c enhance in telehealth visits over the past week of March 2020 in contrast with the identical interval the prior 12 months.1 In 2022, 68 p.c of physicians reported persevering with to make use of video visits of their healthcare follow.2 Whether your groups want a configurable out-of-the-box product or a custom-built utility, Microsoft has a variety of digital go to options to suit each group’s distinctive wants.
Elevate distant care with Virtual Appointments in Teams
Virtual Appointments in Teams gives an out-of-the-box resolution for clinicians to make patient-care group interactions straightforward and customized and is now usually obtainable. Virtual Appointments deal with the end-to-end appointment expertise so clinicians can focus in your sufferers, not appointment administration.
Delight and have interaction sufferers
With Virtual Appointments in Teams, facilitate a seamless care expertise that permits your sufferers to obtain textual content reminders and be a part of custom-branded digital appointments by means of their cell units—with out downloading Teams.
Streamline appointment administration
Schedulers and facilitators can arrange and handle scheduled and on-demand digital appointments in a single location with superior capabilities like appointment queues.
HIMSS Global Health Conference and Exhibition
Measure wealthy analytics
Understand key metrics and traits of digital appointment experiences and effectiveness just like the variety of appointments, appointment length, no-shows, and wait occasions. View detailed exercise for digital appointments scheduled and carried out by means of a number of scheduling entry factors and drill down into particular person appointment information.
Schedule and launch digital visits with Microsoft Teams digital well being report connector
For healthcare organizations utilizing Epic3 or Oracle Cerner,4 the Microsoft Teams digital well being report (EHR) connector permits care groups to schedule and launch Teams digital visits instantly from their EHR system. The connector offers sufferers flexibility with the choice to hitch digital visits by means of their browser, Teams app, affected person supplier portal, or SMS, and affords assist for group visits. For care groups, this resolution will increase peace of thoughts with enhanced safety and compliance options and visibility into consumption information experiences and name high quality info.
Connect with sufferers from anyplace with Teladoc Health Solo™ with Microsoft Teams
Ease care supply with the Teladoc Health Solo™ enterprise digital care platform that integrates with Microsoft Teams. Clinicians can function throughout care groups to hurry up administrative duties and supply customized digital care by bringing in specialists to handle affected person wants.
Fraser Health was already on a digital transformation journey as employees and sufferers alike tailored to altering work and life circumstances, accelerated by the pandemic. The group’s Collaboration & eHealth Services group was tasked with offering the most recent instruments and providers to greatest assist workplace, frontline, and affected person providers with specific emphasis on the brand new calls for and alternatives launched by a shift from in-person to digital care. “Teams helps to connect providers and patients for their virtual appointments, helping make the best services available to everyone in our patient population and providing equitable access to those services regardless of geographical boundaries and personal circumstance,” stated Rav Gill, Collaboration Services Project Manager at Fraser Health.
Streamline operations to enhance the clinician expertise
With the excessive demand for high quality care, it’s time to remove redundant options and shield healthcare staff to allow them to concentrate on affected person care. Thirty-seven p.c of frontline healthcare staff say they don’t have the appropriate tech to do their job successfully.5 Meanwhile, Forrester discovered USD9.1 million in financial savings over three years from enhanced frontline supervisor productiveness with Microsoft Teams.6
See the probabilities of AI throughout your healthcare group
We have introduced the preview of Microsoft Power Virtual Agents bots in Power Apps, which provides native integration of AI-empowered Power Virtual Agents into Power Apps. With this function, simply add a Power Virtual Agent bot to your healthcare group’s functions so customers can get clever solutions primarily based on info from public websites inside the context of your utility.
Improve hospital processes and optimize effectivity for care groups
We’re excited to announce a brand new guidelines completion requirement function for Microsoft Tasks. With this function, guidelines gadgets might be required to be performed earlier than the duty might be marked as full within the system. This function might be usually obtainable in May 2023.
To assist relieve the burden on care groups, we launched a partnership with UKG, a frontrunner in human capital and workforce administration. We’ve co-engineered the Microsoft Teams Shifts connector for UKG Dimensions to present healthcare staff the power to view and settle for open shifts, request break day, clock out and in, and extra.
At Rx.Health, suppliers have discovered that sensitivity equals a steadiness of empathy and accuracy for each sufferers and care groups. “Our clients worry about nurse and physician burnout, which leads to staff shortages,” says Richard Strobridge, Chief Executive Officer at Rx.Health. For instance, a cardiothoracic surgeon was worn down from having to spend worthwhile time giving repetitive care directions as a substitute of discussing deeper points with sufferers. “A unified communication platform can automate these routine reminders and care prompts so that the care team can focus on the things that drew them to healthcare in the first place: healing with a human touch and empathy,” provides Strobridge.
Empower care group communication and collaboration
Streamlined communication is important for strong healthcare methods. In a quickly evolving atmosphere, healthcare staff can’t afford to waste time not with the ability to attain the individuals and assets they want. Forrester discovered a 25 p.c discount in errors because of misinformation with Microsoft Teams.6 With Teams, suppliers can improve collaboration throughout in-person and digital groups to assist important use instances, equivalent to care group huddles, digital tumor boards, and grand rounds.
Provide centralized entry to key info
We’re excited to announce that the pre-configured house expertise for frontline healthcare staff on Teams is mostly obtainable, rolling out by means of April 2023.
To guarantee that communication and connection journey with healthcare care groups wherever they go, we additionally just lately launched new experiences that unify the UI throughout desktops, cell, and tablets.
Connect care groups with on the spot communication
Our Walkie Talkie app in Microsoft Teams options can be found on units from our industry-leading companions together with Honeywell, Samsung, and Zebra Technologies. To assist with onboarding, we’re making nudge to discover usually obtainable in April 2023.
Communicate with ease by enabling shared use of cell units
Leverage Teams as your calling resolution to attach with teammates, sufferers, and suppliers. Later this 12 months, healthcare care groups will be capable to make and obtain calls by means of shared cell Android telephones from wherever their work takes them.
At Fraser Health, Microsoft Teams—because the communications and collaboration hub—was acquainted to employees and directors, and had already been extensively adopted in non-clinical settings. With a nod to his colleagues in procurement, Dillon Brar, Collaboration Services Team Manager at Fraser Health, sums it up: “It makes sense to use services that you’re already paying for, right?” The deployment went easily, taking round 5 months from conception to adoption and trials, with rapid benefits that prompted Fraser Health to think about broader deployment throughout its regional amenities.
Help safeguard your healthcare group
Underpinning all our healthcare options is a robust basis and dedication to safety and compliance. With Microsoft 365 and Teams, hospitals can cut back the chance of safety breaches with devoted, pre-integrated identification, endpoint administration, and safety options—constructed on superior Zero Trust structure. According to a Forrester research, “Teams makes it possible to share medical records and consult with physicians in our other locations in real time, all within a HIPAA-protected environment,” stated an attending doctor.6
Seamlessly deploy Microsoft 365 apps on shared units to assist shield affected person info
Hospitals typically provide cell units which can be shared throughout care groups and between shifts and appointments requiring a sturdy set of built-in compliance and identification administration instruments to guard affected person info.
In May 2023, shared gadget mode assist for Microsoft Outlook, Edge, Power Apps, and Viva Engage apps on Android units might be usually obtainable, becoming a member of the portfolio of apps together with Teams that may be securely accessed by means of Microsoft Intune.
On iOS units, shared gadget mode assist on Microsoft Intune for securely accessing Teams is at present in preview. Healthcare organizations utilizing SOTI and VMWare Workspace ONE as their third-party unified endpoint administration options for Android may also enroll units in Microsoft Azure Active Directory (Azure AD) with shared gadget mode, in preview.
The onerous work the St. Luke’s group has performed over the previous three years to deploy Microsoft Security options and standardize on Microsoft 365 productiveness apps paid off when COVID-19 descended in early 2020. David Finkelstein, Chief Information Officer at St. Luke’s University Health Network, and his counterpart in Operations had hours to reimagine a distant workforce. “Technology saved us,” stated Finkelstein. “Microsoft Teams saved us. Having 80 percent of the security landscape we’d envisioned years earlier rolled out and ready saved us. There were many stressors during that time, but the technology was not one of them.”
Join us at HIMSS from April 17 to 21, 2023
We perceive the important function of healthcare staff and are decided to assist their success in high-stress environments. Experience Microsoft’s newest options to streamline digital visits, unify care group collaboration, enhance the clinician expertise, and enhance safety and compliance throughout your healthcare group at HIMSS23.
1Trends within the Use of Telehealth During the Emergence of the COVID-19 Pandemic, Center for Disease Control and Prevention. October 2020.
2Tapping Virtual Health’s full potential, Deloitte. September 2022.
3Epic is a registered trademark of Epic Systems Corporation.
4For Oracle Cerner prospects, the EHR connector is barely obtainable within the US.
5Technology may help unlock a brand new future for frontline staff, WorkLab, Work Trend Index Special Report, Microsoft. January 12, 2022.
6The Total Economic Impact™ Of Microsoft Teams For Frontline Workers, a commissioned research carried out by Forrester Consulting. July 2022.