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Adapting to new and rising applied sciences like agentic AI is important for a company’s survival, says Murli Buluswar, head of US private banking analytics at Citi. “A company’s ability to adopt new technical capabilities and rearchitect how their firm operates is going to make the difference between the firms that succeed and those that get left behind,” says Buluswar. “Your people and your firm must recognize that how they go about their work is going to be meaningfully different.”
The rising panorama
Agentic AI is already being quickly adopted within the banking sector. A 2025 survey of 250 banking executives by MIT Technology Review Insights discovered that 70% of leaders say their agency makes use of agentic AI to some extent, both via present deployments (16%) or pilot initiatives (52%). And it’s already proving efficient in a variety of various capabilities. More than half of executives say agentic AI methods are extremely able to bettering fraud detection (56%) and safety (51%). Other robust use instances embrace decreasing price and growing effectivity (41%) and bettering the client expertise (41%).
This content material was produced by Insights, the customized content material arm of MIT Technology Review. It was not written by MIT Technology Review’s editorial workers. It was researched, designed, and written totally by human writers, editors, analysts, and illustrators. This consists of the writing of surveys and assortment of knowledge for surveys. AI instruments which will have been used have been restricted to secondary manufacturing processes that handed thorough human overview.
