Instant messaging is altering how enterprise will get finished. If your group makes use of an prompt messaging program like Slack or Microsoft Teams and even client messaging platforms like WhatsApp, Telegram, Signal, and so forth., you’ll be able to attest to the communication and productivity advantages. (Or possibly you’ll be able to’t — extra on that in a second.)
Studies present that roughly 23 billion prompt messages (IMs) get despatched every day globally. That’s almost 300,000 per second. Some of those qualify as private, however many (maybe most) happen through the common course of enterprise.
What many won’t notice is that their enterprise IM software program might be placing their group in danger. Traditional IM shoppers aren’t designed for actually compliant communication, a key vulnerability for companies in extremely regulated industries like healthcare, insurance coverage and finance. They’re tough, possibly unimaginable, to reasonable. They have critical and maybe insurmountable weaknesses round knowledge auditing and retention. And even when we set all these points apart, conventional enterprise IM shoppers are solely as safe because the units they’re used on.
So, the pure answer is to return to “email-first” communication, proper?
Probably not. But it’s possible you’ll want a safer enterprise prompt messaging answer, like SayHey Messenger®. Before we dive into how SayHey will help your group tackle its knowledge safety challenges, let’s take a more in-depth have a look at the place conventional enterprise IM options fall quick.
The Issue with the Status Quo
Traditional enterprise prompt messaging options appear handy and succesful — and they’re for essentially the most half. But on the subject of knowledge safety, hidden vulnerabilities lurk simply beneath the floor. Here are a few of these frequent points that may contribute to critical knowledge safety threat.
- User Management Issues: How a lot management do you’ve got over your IM app’s customers? If you’re utilizing Slack or Microsoft Teams, you’ll be able to add, take away, and alter consumer permissions, however you’ve got restricted management over the sorts of content material your customers can share and nearly no content material moderation skill. To start with, this can be a potential regulatory nightmare, as untethered customers are liable to say and share issues that land them (and your group) in authorized sizzling water. It’s additionally a critical menace to your DEI program and will decrease worker morale or improve attrition. If your organization is utilizing the beforehand listed “consumer style” messaging apps, you after all have completely no consumer administration or safeguards.
- Data Management Issues: Other IM apps have some knowledge administration controls, however decided end-users can circumvent them pretty simply. And in case your group is utilizing a client messaging app like WhatsApp, iMessage, or Signal, you’ve got zero management over message content material and metadata.
Additional Status Quo Issues:
- Data Security Issues: Traditional enterprise messaging instruments are “secure” solely within the sense that they’re password-protected and permit non-public teams or channels. They don’t encrypt message knowledge. And, they retailer mentioned knowledge in methods and locations that will or might not adjust to relevant legal guidelines (e.g., GDPR). Meanwhile, client messaging apps that do use encryption can’t police end-user habits or hold consumer units from falling into the improper arms. End-to-end encryption is barely pretty much as good because the people who use it.
- Industry-Specific Compliance Issues: General-purpose enterprise messaging apps aren’t constructed for industry-specific compliance regimes, resembling HIPAA (healthcare) and PCI (finance). At least, not the off-the-shelf variations. Encrypted apps do a greater job of defending message knowledge, however they’re inherently tough to audit. This causes a unique set of compliance challenges.
It’s Not 2013 Anymore
Can you get round these issues just by selecting not to choose? In different phrases, are you able to faux it’s 2013 once more whereas attempting to skate by together with your e mail consumer, Zoom, in-person conversations, and old school voice cellphone calls?
Unfortunately, no. Remote work is way extra prevalent than a decade in the past, and even just some years in the past. Even within the in-person environments, workspaces are extra fragmented than they was once.
Email, even new-and-improved, all-in-one shoppers, isn’t highly effective sufficient to assist your far-flung group’s wants. Neither is Zoom or your most popular video conferencing answer. Both have the identical compliance and threat administration points, anyway.
The Biggest Data Security Risk for Your Business is Sitting in Your Pocket
Your workers will work across the absence of an organization-wide IM answer, a technique or one other. They’ll undertake a “bring your own” method to messaging, utilizing private iMessage, WhatsApp, or service SMS shoppers to realize the identical outcomes. Needless to say, this isn’t a cybersecurity finest observe, and in reality, it’s even worse than utilizing a standard enterprise IM answer.
7T, the corporate behind SayHey Messenger know all this, and so they’ve put quite a lot of effort into constructing a messaging device that addresses these points. When used correctly and deployed throughout your whole group, SayHey Messenger’s cellular and Web messaging shoppers can mitigate the information safety dangers you face every single day.
How SayHey Messenger® Mitigates Data Security Risk
SayHey Messenger’s core options and capabilities assist stringent knowledge safety protocols and regulatory compliance regimes throughout numerous industries and authorized jurisdictions:
- Total Data Sovereignty: As a SayHey Messenger admin, you’ve got whole possession and management over your group’s knowledge. Users can’t delete authentic messages, as with client messaging apps.
- Comprehensive Audit Trail: SayHey encrypts and shops all messaging knowledge in a safe, scalable AWS surroundings, the place it’s out there for auditing each time. Super-granular auditing instruments simplify the precise course of. This permits you to type and export real-time knowledge. This additionally permits you to manage stories round subjects, key phrases, customers, or particular message threads.
- Complete Moderation Toolset: SayHey affords a keyword-based, automated moderation toolset. It’s a simple, low-maintenance strategy to flag and take away problematic messages and stay compliant with each exterior authorized necessities (e.g., labor legal guidelines) and inner protocols (e.g., DEI frameworks). Users may flag messages that will violate firm insurance policies, making your moderation job that a lot simpler.
- Scalable, Cross-Organization Communication With SayHey Spaces: SayHey Spaces allows company-wide communications and collaboration inside smaller teams. It’s the type of device that may assist repair persistent communication challenges inside your group, which isn’t essentially an information safety difficulty. But, it’s additionally helpful for speaking key compliance messages or supporting normal knowledge hygiene initiatives as effectively.
- Engagement and User Adoption: This is the place Slack and to some extent Teams, have let their consumer base down. Their platforms are very advanced and have persistently low consumer adoption charges to such a level that very often, workers skirt their use for acquainted client platforms. In flip, this leaves the consumer again at sq. one. SayHey Messenger was designed with an intuitive, client type frontend for unimaginable adoption charges.
Who Is SayHey Messenger For?
SayHey Messenger is beneficial for nearly any group with real-time communication wants and knowledge safety challenges that — of their expertise — neither client nor enterprise prompt messaging options can adequately tackle. This contains corporations that:
- Need to extra successfully handle a hybrid or distant workforce that’s at present working with a hodgepodge of “bring your own” communications instruments and enterprise-grade IM answer(s) with out satisfactory knowledge protections
- Operate in extremely regulated industries with strict regulatory compliance obligations and intense inner knowledge auditing wants
- Want to take care of full management of their knowledge, together with message content material and historical past
- Have intensive message moderation wants, whether or not as a consequence of regulatory compliance necessities or inner insurance policies (e.g., DEI frameworks)
- Have excessive inner collaboration wants constructed round messaging software program
- Have struggled to drive consumer adoption of different messaging shoppers or knowledge safety instruments
SayHey Messenger might be deployed in certainly one of two ways in which finest suit your group:
- SayHey Messenger Business is an impartial cellular app and internet app. This means, you and your colleagues can talk from anyplace. Complete with what makes your organization distinctive. This contains branding, logos, colours, and another designs that may make it your individual. Within days, it quickly deploys by means of a safe cloud surroundings which permits for a fast launch.
- SayHey Messenger Enterprise is a messaging platform particularly for companies that integrates into the software program system you doubtless already use, be it as CRM, ERP, or another platform–together with cellular– that your organization makes use of. You can deploy it from your individual safe non-public cloud surroundings. By doing so, you’ll have the customizations to fit your firm’s distinctive workflows and processes. These embrace SSO and Active Directory integrations.
This thrilling, rising IM device can’t work miracles. Like all enterprise software program, it’s solely as efficient as its customers (and admins) enable it to be.
Yet, SayHey Messenger’s knowledge safety capabilities symbolize a transparent enchancment on the established order. If that established order isn’t working on your group proper now, maybe it’s time for a change.
Featured Image Credit: Christina Morillo; Pexels; Thanks!
