Hahn’s work entails “leading the transformation, which is a great highlight across all of commercial lines, [focusing on Westfield’s] vision of being established by and distinguished by having excellence in commercial lines,” she stated.
As an government who concentrates on enabling and empowering others in pursuit of the corporate’s imaginative and prescient and path, Hahn surrounds herself with the suitable folks and makes certain her group operates in a non-hierarchical method. This method has “evolved the way in which our team works and collaborates. So, one of [our] objectives [is] to create this interdependent culture where leaders across the organization work together to ensure we’re meeting the needs of our customers and connecting with our agents.”
Further describing Westfield’s sturdy organizational tradition, Hahn stated that the corporate continues to establish “new ways to connect and engage and measure culture, not only for employees and [the] organization, but [also] for customers”. This objective is especially related because the business undergoes a time of disruption because of financial and geopolitical occasions, prompting firms to bolster the connection between their staff’ and prospects’ experiences.
“We’ve got to make sure that as we evolve the way we work, we bridge the employee experience with the customer experience, and we can’t afford not to because we know employee engagement drives business outcomes,” she defined.
Hahn emphasised {that a} sturdy engagement issue is important to realize worthwhile progress, and leaders can work towards it by contemplating three parts: “[First], regardless of where you sit in your organization, do your employees understand and know what a successful customer experience means within the context of their role and the team that they’re on? [Second], do your employees have what they need to deliver on that experience? And [third is understanding] which cross-functional partners are helping you drive the customer experience.”
For ladies who wish to thrive professionally, Hahn’s recommendation is to hunt alternatives and experiences, to “be overt about your career aspirations and then build a plan to make it happen” to allow them to profit from the assist of those that are prepared to assist them succeed.