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We hear you loud and clear! You requested us to simplify our instruments much more, offer you extra flexibility, improve entry to APIs and our Technical Assistance Center (TAC), and create alternatives so that you can add specialised worth – particularly as we transition to a software program and as-a-service paradigm.
You ask, and we work arduous to ship!
At Partner Summit as we speak I introduced that we’re integrating Cisco Lifecycle Advantage into Cisco PX Cloud and releasing Partner Advanced Support for Managed Services Providers.
Cisco Partner Advanced Support
Cisco Partner Advanced Support will allow Managed Services Providers (MSPs) to ship premium-level assist with the additional benefit of guided entry to API integrations that construct on MSPs’ personal particular person present providers.
Partner Advanced Support is a service that strikes Cisco companions who’re specializing in a managed providers path to market from analog to true-digital assist.
With well timed, scalable automated syncing on all instances, Partner Advanced Support gives immediate digital mirroring of all downside tickets opened by the companion and quicker, prioritized entry to specialists in Cisco’s TAC – a worldwide group that gives around-the-clock, award-winning technical assist providers on-line and over the telephone.
This answer allows MSPs to have quicker entry to the best sources inside Cisco TAC, entry to Cisco automation and AI by way of the smart-bonded digital interface, and leverage APIs (which offer insights and telemetry) to be able to create new differentiated providers in a brand new outcome-based service mannequin.
Cisco Lifecycle Advantage / PX Cloud Integration
We are integrating Cisco Lifecycle Advantage into Cisco PX Cloud, to scale back what number of instruments companions must have a complete view of a buyer’s lifecycle knowledge via a single pane of glass.
Three hundred plus companions who have already got Cisco PX Cloud entry now have the power to have a look at Cisco Lifecycle Advantage knowledge, accessing the identical knowledge by way of the cloud to digitally scale.
Through this integration, companions will be capable to entry Cisco a co-branded digital buyer engagement.
I’m happy with how far our group has are available in responding to your requests – and as all the time, there’s extra to come back to set you up for achievement – so we respect your continued suggestions. Because we’re larger collectively!
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