Simplifying your collaboration platform is greatest carried out by adopting one which can also be a cloud-based platform, particularly, cloud calling. But you don’t should compromise on much less efficiency and options. In reality, with the flexibility to handle from the cloud, your group will acquire a full function set with decrease prices total.
When we began these conversations twenty years in the past (with the introduction of Voice over IP, or VOIP) I keenly bear in mind discussing the necessity to make any new gadget look and act just like the one used beforehand. While we added a number of options and did make our 911 platform extra sturdy – it additionally grew extra sophisticated on the identical time.
So right here we’re at that crossroads once more. But this time, it’s a generational change. One with lengthy lasting impacts as we transfer workloads to the cloud. That’s why it’s crucial we take our learnings from the previous twenty years into consideration as we search for our path ahead.
Meeting the collaboration wants of presidency
While these selections are normally made on the amenities, public security, and IT ranges in our organizations, what if we checked out this in a different way from a persona standpoint? What if we get the sturdy options {that a} authorities worker wants, with the flexibility to ensure the wants of amenities, public security, and IT departments?
The Government workforce is now cell, agile, and linked. Our communication platforms ought to mirror this transformation. Text messaging, video chat, and voice providers are all a part of the every day channel of communication in our worlds. We have in all probability all seen cases the place, if the IT division doesn’t present the function an worker or division wants, they are going to exit and get it themselves. These types of “shadow IT” are extra widespread than you suppose.
Transitioning to the cloud offers us the flexibility to reign in a few of these practices. All whereas giving our state and native authorities staff the entry and communication resolution that performs greatest for them.
Government collaboration was meant for the cloud
Now for the excellent news. There are options that may meet these wants of all of your key personas, and they’re primarily based within the cloud.
Cloud-based collaboration options supply many advantages that you could be not concentrate on. First, they supply a single type of identification and communication medium on your customers. They may also repurpose many units you will have already invested in. Plus , they’re absolutely compliant and extra sturdy on your public security groups (together with necessities for nomadic providers and the Ray Baum’s act).
With a cloud-based collaboration resolution, your IT division can keep away from lengthy, drawn out—and painful—upgrades. Or worrying about location and redundancy wants of an growing old knowledge middle. Cloud-based collaboration options may also combine together with your present cloud platforms, simplifying identification, authentication, and configuration. These may be achieved with a Unified Communications as a Service (UCaaS) cloud platform that’s simpler to manage, analyze, and function.
This is the place Webex Calling is available in
Implementing a cloud calling platform offers you added flexibility, plus high-value options and enhanced safety. For instance, as a cloud-based platform, Webex Calling may be a part of an total collaboration resolution or operate as a stand-alone, offering options and performance that add sturdy worth on your customers.
The capability to entry native emergency administration providers is a further function that’s important for enhancing the bodily safety of your amenities. The interoperability with silent panic buttons throughout the public service setting signifies that notifications and native, state, and federal E911 necessities are in place.
What about survivability? Webex Calling has a number of methods to handle survivability, from the easy use of an software in your cell phone, to multi-path community connectivity, to the requirements of premise-based backup. It’s a cloud-based collaboration resolution that may meet most any kind of requirement you want.
Building your cloud calling resolution for the longer term
Moving to a cloud calling platform is the generational change that we’ve been ready for. It offers your group added flexibility, excessive worth options, and enhanced safety. With Webex Calling, you set your companies on a strong path for the following 10 years. One that empowers customers throughout companies with a expertise that enhances their capability to serve.
Let’s keep away from the error we, as an business, made twenty years in the past after we merely shifted the platform from one medium to a different. We now have the uncommon alternative to construct a function wealthy platform that may serve state and native authorities by a cloud-based ecosystem reflecting their present use circumstances and wishes. And really influence this and future generations for the higher.
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