In an period the place seamless communication turns into the backbone of worldwide companies, particularly in opposition to the backdrop of an expansive hybrid workforce, leaders and organizations worldwide grapple with the duty of aligning expertise with ever-morphing work environments. In the epicenter of this evolution is BCM One, an organization helmed by CEO Geoff Bloss, acknowledged for steering the agency by an period characterised by digital transformation and pioneering progressive communication methods that defy geographical obstacles. In this unique Q&A with CloudTweaks, Bloss delves into the realms of hybrid workforces, shares his perceptive insights into the continued market consolidation, and elucidates how BCM One champions the convergence of communication, expertise, and enterprise wants, thereby sculpting a futuristic blueprint for sustainable and resilient company communication ecosystems.
Q: On Hybrid Workforces and Voice Solutions: BCM One is described as being on the forefront of progressive communication methods, particularly with the rise of hybrid workforces. How do you see enterprise voice evolving to cater to the altering wants of those hybrid workforces?
A: The shift to hybrid working has heightened the necessity for superior instruments and new methods for workers to work together. Enterprise voice expertise is evolving to fulfill the altering wants of hybrid workforces by providing flexibility, integration, mobility and scalability. These developments goal to empower organizations to successfully join and collaborate with their dispersed networks, no matter their bodily location.
The continued evolution of enterprise voice will first be seen in UCaaS and collaboration instruments like Teams and Zoom that can proceed to advance, giving extra flexibility and options for voice and video calls. These collaboration instruments can even embrace AI to reinforce performance and unify communication throughout platforms. It’s important to proceed to reinforce and automate PSTN substitute for voice communications.
Q: As we adapt enterprise voice expertise for hybrid workforces, we additionally face challenges in an more and more saturated market. Given this backdrop of consolidation and the emergence of stop-gap options, what are the important thing challenges BCM One confronts, and the way do you handle them?
A: The market is reaching a saturation level, resulting in trade consolidation and the emergence of corporations with options geared toward modernizing communication stacks. To stand out in a crowded market, BCM One focuses on its distinctive worth propositions, resembling its complete expertise to streamline enterprise networks. We are usually not only a cease hole resolution—we take a holistic strategy to delivering cutting-edge and regularly evolving options which can be suitable with rising communication requirements.
Q: BCM One’s Key Differentiators: Could you elaborate on what makes BCM One’s NextGen communication and managed companies stand out from the competitors? How do these differentiators translate to advantages on your shoppers?
A: Absolutely. While many suppliers supply piecemeal options, BCM One’s NextGen companies prioritize complete integration. Our communication and managed companies serve the nuanced communication wants of sectors from finance and healthcare to retail and tech.
As a Microsoft Modern Work Specialist Partner and an skilled in SIP Trunking, we offer organizations with SIP trunks and join them to the corporate’s current Teams licenses. BCM One Voice Enabled Teams providing integrates SIP with Teams to maximise a corporation’s community’s flexibility and connectivity to ship enterprise-level voice communications with Teams’ collaboration options. We additionally supply Direct Routing and Operator Connect performance, enabling organizations to determine a completely built-in cloud-based SIP connection to Teams with exterior voice connectivity.
Our staff has deep trade expertise and is aware of how advanced enterprise communication may be if not executed proper. We acknowledge that no two companies are alike. Unlike one-size-fits-all choices, our companies are tailor-made to fulfill particular person consumer wants, making certain most relevance and efficacy. As options develop into more and more digital, the safety dangers additionally improve. Our NextGen companies include embedded, top-tier safety frameworks to mitigate safety dangers.
Regarding how these differentiators translate into tangible advantages for our shoppers, operational effectivity comes before everything. Integrated options imply streamlined processes, saving time and sources. With devoted assist that swiftly addresses potential hiccups as they come up, companies can transfer ahead shortly and with minimal disruption.
I like to consider it like this: Our differentiators aren’t simply options—they’re worth propositions. We goal to supply options that clear up present challenges and anticipate future wants, making certain our shoppers stay forward of the curve.
Q: Partnership with Microsoft Teams: Being a member of the Microsoft Teams Managed Partner Program will need to have opened numerous avenues for collaboration. How has this partnership enhanced BCM One’s choices, particularly when it comes to enterprise voice capabilities?
A: We have been working with and providing Microsoft communications options for a few years and with Pure IP, who have been one of many launch companions for Microsoft’s Operator Connect – the most recent methodology of enabling Teams enterprise telephony.
Joining the Microsoft Teams Managed Partner Program has amplified our choices in a number of methods. First, our voice options dovetail completely with the Teams platform. This seamless integration has enabled us to supply our shoppers with a unified communication expertise the place voice integrates seamlessly with chat, video, and collaboration instruments.
Also, Microsoft’s sturdy cloud infrastructure has allowed us to supply voice options that may shortly scale based mostly on our shoppers’ wants. Whether it’s a startup or a multinational company, we tailor options to suit their distinctive necessities.
Through this collaboration, BCM One’s voice options now have options resembling superior name analytics and AI-driven voice enhancements. The Teams partnership additionally permits us to leverage Microsoft’s safety framework, which ensures the security of voice information and ensures compliance with world requirements and laws.
For our shoppers, this program interprets to a superior communication expertise. They profit from state-of-the-art voice capabilities, seamless integrations, and the peace of thoughts from understanding they’re backed by two trade giants working in tandem.
Q: On Growth and Acquisitions: With a outstanding development of 119% in income over the past three years and the current acquisition of Pure IP, how do you envision BCM One’s position and influence within the world communications panorama within the subsequent 5 years?
A: Great query. Here’s how I see our position and influence evolving over the subsequent half-decade. With the mixing of Pure IP’s capabilities, we’re poised to redefine unified communications. Pure IP’s agile and scalable voice options embrace specialised Session Border Control-as-a-service, seamlessly complementing BCM One’s suite and making certain consistency in hard-to-reach areas. This merger is an instance of our strategy, which isn’t merely about including belongings however quite about weaving experience into an already sturdy catalog of worldwide voice options. The acquisition bolsters our presence in key markets and provides avenues to enterprise into rising markets. By leveraging Pure IP’s current infrastructure and community, we goal to determine a formidable presence in areas we beforehand didn’t have a big footprint.
The fusion of our groups means a pooling of mental capital. This collective experience will drive the event of NextGen options that cater to the ever-evolving wants of companies, making certain we stay their first alternative for communication options. Our development and enhanced capabilities will enable us to forge strategic alliances with different tech leaders. These partnerships will additional amplify our choices and allow us to ship a holistic suite of options to our shoppers.
We’re about empowering companies of all sizes. Our imaginative and prescient is inclusive. From SMBs to world conglomerates, I see BCM One enjoying a pivotal position in making certain that corporations, no matter dimension, have entry to cutting-edge communication instruments that assist drive development.
In the subsequent 5 years, our objective is evident: to raise the worldwide communications panorama and, within the course of, empower companies to speak extra successfully and effectively. We have a lot to sit up for within the journey forward…
By Gary Bernstein