One of my favourite issues I get to do in my function at Cisco is discuss our superb clients. In reality, I often get the dignity of writing the weblog about our CX Customer Hero Award Winners at occasions like Cisco Live 2023 a couple of weeks again.
Being in a position to rejoice our clients’ successes is all the time a spotlight at occasions, however buyer innovation, onerous work, and engagement with Cisco Customer Experience (CX) aren’t restricted to only a handful of massive occasions every year. Those efforts proceed across the clock, each day of the 12 months.
I even have the dignity of main a staff of execs who establish clients with superb tales; have interaction with these clients; and publish a wealth of unbelievable CX buyer tales all year long. With that in thoughts, I’m going to share many of those tales with you, between our massive buyer occasions.
First up is a current story from Trident Technical College in South Carolina. As the most important technical faculty within the state, Trident Technical College has practically 12,000 college students enrolled every year. Former scholar, and present CIO of Trident Technical College, MG Mitchum was seeking to present safe, accessible, and modern academic companies. He and his staff labored with Cisco Services to offer a seamless expertise for college students to entry knowledge and study extra successfully.
I can go on about it, because it’s an ideal story, however I can’t inform it any higher than MG Mitchum himself. I encourage you to take a second and listen to what the CIO needed to say about working with the Cisco Services staff.
As you noticed, Trident Technical College wanted to offer a safe community expertise for college students. They had a restricted set of sources, together with IT workers, they usually nonetheless wanted to deploy new applied sciences with out disrupting service. The CX staff was in a position to assist Trident Technical College with these challenges, and most significantly, they helped the faculty maximize its funding in Cisco merchandise they already owned. If you want to see the total suite of Cisco options used on this story, you will get extra particulars on our “Securely delivering education at Trident Technical College” story web page.
Of course, this is only one chosen spotlight from all the nice CX buyer tales I get to see commonly. To discover extra of our buyer tales, please go to our Customer Stories Index – a catalog of tales highlighting how Cisco companies clients are reworking and innovating to drive impression of their organizations and internationally. I’ll proceed to select a few of these to characteristic alongside the way in which.
More importantly, in case you are taken with sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you. Stay tuned and comply with @CiscoCX on Twitter for extra CX updates.
Don’t have a narrative to inform simply but? Our staff will help you construct it, alongside together with your community.
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