Our Customer Experience (CX) group takes nice satisfaction in celebrating our clients’ achievements. At Cisco Live Amsterdam every year, we honor a choose group of modern shoppers with the Cisco CX Customer Hero Awards.
The award recipients have all demonstrated excellent efficiency of their classes and have been chosen from quite a few nominations throughout varied industries inside the EMEA area. These awards are extremely aggressive, and have been awarded by Adele Trombetta, SVP and GM, CX EMEA in our CX sales space this 12 months. It is a privilege to current this 12 months’s distinguished winners. Please be a part of me in congratulating the award recipients!
Sustainability Leader Award: COP29 Azerbaijan
The Sustainability Leader Award acknowledges a buyer who has achieved distinctive sustainability outcomes with Cisco Customer Experience. The winner for this 12 months is COP29 Azerbaijan, the group chargeable for internet hosting the twenty ninth Conference of the Parties (COP) to the United Nations Framework Convention on Climate Change, the most important United Nations occasion of the 12 months. Under the management of Elnar Asadov, Head of ICT at COP29, the group partnered with Cisco Customer Experience to embrace the precept of “One Team, One Family, One Goal.” Together, they constructed and deployed a safe, automated, and energy-efficient community infrastructure.
In a formidable timeframe of simply three months, COP29 and Cisco Customer Experience deployed a sturdy safe, automated, and energy-efficient community infrastructure utilizing Cisco’s SD-Access answer. This modern method ensured a exceptional 99.999% uptime, providing a seamless consumer expertise whereas additionally boosting sustainability and operational effectivity.
This collaboration helped COP29 obtain its sustainability objectives whereas delivering a world-class occasion for over 55,000 attendees from 190 nations.
Digital Transformation Luminary Award: SAP
The Digital Transformation Luminary Award acknowledges a buyer who has achieved distinctive digital transformation by means of collaboration with Cisco Customer Experience. The winner is SAP, a worldwide chief in enterprise software program who has efficiently remodeled their workplace community into the Network of the Future. Leveraging Cisco’s Software-Defined Access (SDA) answer and the experience of the Cisco Customer Customer Experience group, Peter Panzenboeck, Program Director, labored with Natascha Nick, Chief Architect, to craft a safe, high-performance community that seamlessly integrates Network Access Control (NAC), Wireless LAN (WLAN), and Local Area Network (LAN) providers. This integration drives enhanced effectivity, safety, scalability, and operational simplicity throughout SAP’s ~280 places of work globally.
Operational Excellence Award: T-Systems
The Operational Excellence Award honors a buyer who has dramatically improved IT operations by means of collaboration with Cisco Customer Experience. T-Systems, a number one international IT providers supplier, partnered with Cisco Customer Experience to construct an end-to-end structure for a real-time, on-demand platform. This platform gives end-customer enterprises with connectivity to TSI’s a number of clouds in an automatic and model-based vogue, enhancing their end-customers’ expertise by lowering the time for service provisioning considerably. Paul Starr, Senior Technical Design Authority, and his group labored with Cisco Customer Experience to arrange an implement an automatic framework utilizing Cisco’s Nexus 9k, ACI, and Network Functions Virtualization applied sciences, lowering buyer onboarding time and repair activation instances dramatically. The platform additionally scales effectively, enabling T-Systems to supply a extra agile service providing whereas lowering errors throughout new buyer onboarding. This collaboration has dramatically improved T-Systems’ total buyer expertise and operational effectivity.
Exceptional Innovation: stc
The Exceptional Innovation Award acknowledges stc Group as reaching exceptional innovation by means of collaboration with Cisco Customer Experience. stc Group, a number one digital enabler, labored with Cisco Customer Experience to remodel the legacy telco cloud infrastructure right into a future-proof, automation-first structure. stc Group adopted cutting-edge applied sciences, together with CICD pipelines, AI Ops, and Infrastructure-as-code to streamline operations and scale back deployment instances. The answer decreased new utility deployment instances by 50%, decreased the time for knowledge heart enlargement configurations by 80%, enhanced operational effectivity, and decreased errors throughout the system. The partnership with Cisco Customer Experience has helped stc Group proceed to guide the business with modern, automated options.
AI Trailblazer: Core42
The AI Trailblazer Award acknowledges a buyer that has partnered with Cisco Customer Experience to efficiently put together its infrastructure leveraging AI. Core42, a G42 firm specializing in sovereign cloud and AI infrastructure, collaborated with Cisco Customer Experience to construct the primary AI-driven knowledge heart for high-performance computing (HPC) and AI coaching within the Middle East. This partnership enabled Core42 to leverage Cisco Customer Experience’s experience in end-to-end planning, design, and implementation of AI-based cloud infrastructure. Led by Adrian Hobbs, Chief Technology Officer at Core42, the groups labored carefully to align the infrastructure with AI calls for, solidifying Core42’s management within the area’s AI and HPC ecosystem whereas driving large-scale AI packages and cloud options
Outstanding Automation Award: Sykehuspartner
The Outstanding Automation Award celebrates a buyer who has considerably enhanced IT operations by means of automation in collaboration with Cisco Customer Experience. This 12 months’s winner is Sykehuspartner HF, a service supplier in ICT, tasks, logistics, and HR for all public hospitals underneath the South-Eastern Norway Regional Health Authority.
Sykehuspartner HF manages essential ICT methods for 81,000 healthcare employees within the area, serving 3.1 million sufferers. Bjorn Vik, the Project Manager for the MOdernization of NETwork challenge (MONET) and the NetwOrk Automation group (NOA), together with Jan Idar, lead architect, collaborated immediately with Cisco Customer Experience. Through this collaboration, they’ve efficiently automated and redeployed the primary hospital community within the area, finishing the improve and implementation at a tempo which have set new requirements in pace and high quality.
The plan is to additional modernize the complete infrastructure throughout greater than 60 healthcare areas, transitioning right into a Managed Service Provider (MSP) by automating the complete community infrastructure by means of steady integration and steady deployment (CI/CD). The group has additionally standardized supply processes and decreased operational complexity, facilitating simpler adjustments. Additionally, they’ve considerably decreased troubleshooting and determination instances for points associated to APIs and the automation framework from a number of days to roughly 10 minutes.
CX Customer Hero of the Year: Paris 2024 Olympics & Paralympics
The Customer Hero of the Year is our pinnacle award, for the shopper with the strongest total outcomes on account of working with Cisco Customer Experience. The Paris 2024 Olympics & Paralympics, one of many world’s most high-profile occasions, confronted the problem of securing essentially the most cyber-attacked occasion on the planet. Franz Regul, CISO, collaborated with Cisco Customer Experience to deploy a zero-trust structure and the total Cisco Cyber Security product portfolio to create a secure and resilient IT setting for the video games. With Cisco XDR as a single pane of glass and assist from Cisco Talos for menace intelligence and incident response, Franz Regul and his crew efficiently secured the occasion with no cybersecurity incidents.
Explore extra Cisco Customer Experience Heroes Today
To be taught extra about our buyer heroes and their tales, go to our Customer Stories Index – a catalog of tales highlighting how Cisco providers clients are remodeling and innovating to drive influence of their organizations and internationally.
See a few of our most up-to-date tales right here:
- United Airlines – Taking the passenger expertise to new heights with Agent on Demand
- Workday – Enhancing consistency, safety, and sooner deployments with automation
- NYC Health + Hospitals – Setting new requirements within the United States’ largest municipal well being care supply system.
If you need to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you even if you happen to don’t have a narrative to inform simply but. We may help you construct it!
*All pictures offered by Akram Hammam.
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