This is the tenth weblog in a sequence on our Fall ’22 Release. Over the following few months, we’ll proceed to highlight how Majesco helps insurers obtain relentless innovation and meet the ever-changing market wants with an outdoor in strategy.
The insurance coverage business is shortly getting into a brand new period of claims administration. The worth an insurer can present to its clients by means of the claims course of must transcend conventional after-the-fact claims administration. Offering glorious omnichannel buyer expertise supported by intuitive digital processes is the objective insurers ought to got down to accomplish. Majesco has acknowledged the necessity for an progressive resolution simplifying the consumer expertise whereas offering strong capabilities.
Next Generation Claims Experience
In our Fall ’22 Release, we launched Majesco’s ClaimVantage Connect for L&AH which is an clever declare consumption and communication software that gives a reflexive, guided consumer interface for claimants submitting self-service claims for any mixture of Absence, Accommodations, and Claims merchandise. Connect additionally allows the claimants’ supervisor to view choose data and a workforce dashboard. Human useful resource managers and brokers even have dashboard and reporting capabilities.
While many insurers have embraced portals, analysis has proven that these haven’t delivered a next-gen, holistic digital expertise that clients and workers need and count on on this new digital world. As Gen Z and Millennials develop into the dominant worker demographic and purchaser, insurers should meet the expectations of at present’s digital client, and Majesco ClaimVantage Connect allows insurers and TPAs to ship that fashionable expertise.
Key highlights to Majesco ClaimVantage Connect embody:
- Enriched Customer Engagement – Omnichannel digital engagement to satisfy and exceed the calls for of particular person policyholders, supervisors, and employer teams.
- Event-centric Management – All claims could be linked to a particular occasion, offering a 360- diploma buyer view.
- Robust Platform – Built on Salesforce Communities, the underlying structure gives progressive software program options that proceed to evolve, making certain you keep one step forward.
Today, most carriers are working onerous to vary bits and items of the claims journey. Leading insurers might want to spend money on new applied sciences and decide to a buyer centered strategy that gives a holistic digital expertise demanded by at present’s market. Majesco helps lead the business with a contemporary, seamless digital claims expertise to satisfy that expectation at present.
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