Working intently with prospects who develop and deploy community automation, I’ve usually heard the query: “Is the configured network service actually delivered according to customer expectations?” This is not only theoretical; it displays a real-world problem many service suppliers face.
It could be troublesome to get the fitting configuration in place in time for any vendor. But even as soon as it’s achieved, you could notice the shopper nonetheless hasn’t obtained the fitting service, although the community is accurately configured.
For fairly some time, heterogeneous service suppliers have relied on automation to assist make sure the providers provisioned are certainly the providers delivered. As emphasis on buyer expertise has steadily grown over time, I’ve noticed a major enhance in automation initiatives amongst Cisco Crosswork Network Services Orchestrator (NSO) prospects.
But what if we may additional improve this modern strategy by taking automation to the subsequent stage? Wouldn’t or not it’s superior if as soon as the community service is provisioned, it’s additionally examined and monitored for that particular buyer? What if the crucial was not simply to ship community automation, however to automate the supply expertise itself?
Test and monitor providers delivered to the shopper
The excellent news is that service suppliers can shut the hole between provisioning and buyer expertise by actively verifying and guaranteeing that provisioned providers are delivered based on buyer expectations. The integration of NSO and Cisco Provider Connectivity Assurance (previously Accedian Skylight) affords a sturdy answer to deal with this prevalent situation.
These highly effective instruments make it simple to increase an current, intent-based service mannequin in NSO with the Cisco Provider Connectivity Assurance platform pre-integrated to check and monitor the precise service delivered to the shopper. This mixture not solely reduces complexity and time to worth but in addition ensures the superior experiences your prospects demand.
Here are among the key advantages of integrating NSO with Cisco Provider Connectivity Assurance:
Test and confirm providers earlier than finish customers are uncovered
One of the standout options of this integration is the flexibility to actively confirm that providers work as soon as provisioned by NSO. By constructing automated assurance into the NSO service mannequin, you possibly can guarantee community and repair connectivity from day zero. This proactive strategy signifies that providers are examined and verified even earlier than finish customers are uncovered to them.
Monitor service high quality repeatedly for constant, dependable experiences
Ensuring that provisioned providers proceed to work 24/7 over their lifetime is essential for sustaining excessive service requirements. With steady lively measurements, you possibly can achieve enhanced service high quality insights from the top customers’ perspective. This ongoing monitoring helps keep the integrity and efficiency of providers, guaranteeing a constant and dependable consumer expertise.
Identify and resolve issues quicker
Alerting and distant testing capabilities make it simple to detect and automate superior take a look at situations comparable to DNS reachability, obtain speeds, path tracing, and latency consistency. This complete testing throughout layers, providers, and domains permits points to be promptly recognized and resolved, minimizing downtime and repair disruptions.
Reduce handbook effort and improve operational effectivity
Automating take a look at sequences and troubleshooting may also help considerably scale back the necessity for handbook area efforts. Being in a position to decide that the community is not the supply of a problem and that the service is correctly working saves technicians time, permitting them to concentrate on fixing “real problems” moderately than blaming the community. This results in extra environment friendly operations and faster resolutions.
Achieve a superior buyer expertise
Today’s service suppliers are underneath elevated strain to monetize community and expertise investments by service commoditization to assist differentiate their choices from the competitors. To achieve success and actually enhance the shopper expertise, they should develop and ship new B2B and B2C providers tailor-made to buyer necessities that may be quickly launched, examined, and iterated.
By actively verifying providers, repeatedly monitoring service high quality, facilitating quicker drawback decision, and lowering handbook efforts, service suppliers can guarantee a superior service expertise for his or her prospects. The highly effective mixture of Cisco Crosswork Network Services Orchestrator and Cisco Provider Connectivity Assurance not solely enhances operational effectivity but in addition elevates the general high quality of community providers—in the end resulting in increased buyer satisfaction and loyalty.
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may also help you ship a superior buyer expertise.
Additional assets
A service supplier structure for AI-ready connectivity
Cisco Automation Developer Days 2025
What is community provisioning?
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