When Cisco invests in associate enablement, it intends to offer belongings to maximise profitability and productiveness. In reality, we have now seen this in observe with companions which have invested in Black Belt enablement within the following approach: 30% Black Belt licensed staff understand a ten% yr/yr common improve in bookings all the best way to 50% worker certifications yielding a 26% common improve in reserving versus friends [1]. We need to make sure that the Cisco associate’s practices create (and the professionals that occupy these practices) one of the best experiences, which is able to contribute to wonderful buyer interactions. To this finish, Cisco companions use the Black Belt Academy to realize abilities and data to generate buyer alternatives.
The Cisco Black Belt Academy is a simplified enablement framework constructed to assist associate gross sales and engineers study Cisco’s aggressive benefit and the way Cisco options stack up towards the competitors.
Some ask the distinction with different certifications resembling CCIE. CCIE (Cisco Certified Internetwork Expert) is considered one of many technical basis certifications. It certifies that the holder has expert-level data of networking throughout varied architectures, whereas Black Belt gives free the on-going gross sales/pre-sales, CX, Operations, and ongoing technical coaching on the newest Cisco Technology. Together, Black Belt and Cisco technical basis certifications, like CCIE, are strategic to offering a optimistic end-to-end buyer expertise.
This yr, there have been appreciable updates to the training maps for a lot of completely different roles (see desk under). As you possibly can see, we cowl subjects from the C-suite to the help and all roles in between. This role-based enablement method can profit anybody instantly contributing to nice buyer interactions.
Cisco’s Black Belt Academy framework has three levels of competency, to study, apply, and succeed by implementing these role-based journeys. Cisco locations a excessive give attention to Apply (Stage 2) and Succeed (stage 3), since these reveal the very best degree of licensed proficiency that clients have come to understand. Also, it helps a path to larger worth returns from further companions companies.
Cisco has prioritized Black Belt content material towards our clients’ greatest alternatives to energy hybrid work, safe operations, remodel their infrastructure (aligned to Unified Experiences), and reimagine functions. We do that by offering options in hybrid work, hybrid cloud, SASE, safety, and full-stack observability.
We have automated and positioned within the palms of Black Belt Academy members the flexibility to realize all the advantages in a self-paced format that features quiz completion. We have additionally listened and created options to deal ID/SO necessities for completion of stage two necessities. Specifically, an ideal pitch video, proof of idea, or high-level design can obtain stage completion.
Another space the place we have now listened and delivered an answer to companions is within the space of reporting. Now, all associate exercise with Black Belt Academy could be considered inside PXP (or generally with help from their PAM). Since all knowledge is linked in PXP, companions may also obtain suggestions on maximizing the Black Belt Academy to help their future development objectives.
Through the Black Belt Hub, you can even see motivational packages, resembling Shogun, examination vouchers, or creatively take into consideration combining Black Belt Academy with different actions. Discover how one associate mixed Black Belt and giving again to their neighborhood to create ardour and motivation.
General info could be discovered on our public cisco.com web site for the Black Belt Academy. Current Cisco companions can discover deeper particulars by going to SalesConnect and logging in to the Black Belt Hub.
We are excited by the milestones we’re working towards to empower companions by absolutely automating and integrating our shared worth chains that can result in larger buyer satisfaction and loyalty, keep tuned!
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1 Cisco Black Belt Data Academy knowledge evaluation, for Q2’FY22-Q2FY23
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