Announcing Microsoft’s AI Customer Commitments

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Announcing Microsoft’s AI Customer Commitments


AI is creating unparalleled alternatives for companies of each dimension and throughout each business. We are seeing our prospects embrace AI providers to drive innovation, enhance productiveness and resolve vital issues for humanity, similar to the event of breakthrough medical cures and new methods to fulfill the challenges of local weather change.

At the identical time, there are authentic issues concerning the energy of the know-how and the potential for it for use to trigger hurt somewhat than advantages. It’s not stunning, on this context, that governments world wide are how current legal guidelines and laws could be utilized to AI and are contemplating what new authorized frameworks could also be wanted. Ensuring the fitting guardrails for the accountable use of AI won’t be restricted to know-how firms and governments: each group that creates or makes use of AI programs might want to develop and implement its personal governance programs. That’s why in the present day we’re asserting three AI Customer Commitments to help our prospects on their accountable AI journey.

AI customer commitments graphic

First, we’ll share what we’re studying about growing and deploying AI responsibly and help you in studying how one can do the identical. Microsoft has been on a responsible AI journey since 2017, harnessing the abilities of practically 350 engineers, legal professionals and coverage consultants devoted to implementing a sturdy governance course of that guides the design, improvement and deployment of AI in protected, safe and clear methods. More particularly we’re:

  • Sharing experience: We are dedicated to sharing this information and experience with you by publishing the important thing paperwork we developed throughout this course of with the intention to study from our experiences. These embody our Responsible AI Standard, AI Impact Assessment Template, AI Impact Assessment Guide, Transparency Notes, and detailed primers on the implementation of our accountable AI by design method.
  • Providing coaching curriculum: We can even share the work we’re doing to construct a apply and tradition of accountable AI at Microsoft, together with key components of the curriculum that we use to coach Microsoft staff.
  • Creating devoted sources: We will put money into devoted sources and experience in areas world wide to reply to your questions on deploying and utilizing AI responsibly.

Second, we’re creating an AI Assurance Program that will help you be certain that the AI purposes you deploy on our platforms meet the authorized and regulatory necessities for accountable AI. This program will embody the next components:

  • Regulator engagement assist: We have in depth expertise serving to prospects within the public sector and extremely regulated industries handle the spectrum of regulatory points that come up when coping with the usage of data know-how. For instance, within the world monetary providers business, we labored carefully for various years with each prospects and regulators to make sure that this business might pursue digital transformation on the cloud whereas complying with its regulatory obligations. One studying from this expertise has been the business’s requirement that monetary establishments confirm buyer identities, set up danger profiles and monitor transactions to assist detect suspicious exercise, the “know your customer” necessities. We imagine that this method can apply to AI in what we’re calling “KY3C,” an method that creates sure obligations to know one’s cloud, one’s prospects and one’s content material. We wish to work with you to use KY3C as a part of our AI Assurance Program.

Know Your Customer graphic

  • Risk framework implementation: We will attest to how we’re implementing the AI Risk Management Framework not too long ago printed by the U.S. National Institute of Standards and Technology (NIST) and can share our expertise partaking with NIST’s essential ongoing work on this space.
  • Customer councils: We will convey prospects collectively in buyer councils to listen to their views on how we will ship essentially the most related and compliant AI know-how and instruments.
  • Regulatory advocacy: Finally, we’ll play an energetic function in partaking with governments to advertise efficient and interoperable AI regulation. The not too long ago launched Microsoft blueprint for AI governance presents our proposals to governments and different stakeholders for applicable regulatory frameworks for AI. We have made out there a presentation of this blueprint by Microsoft Vice Chair and President Brad Smith and a white paper discussing it intimately.

Third, we’ll assist you as you implement your personal AI programs responsibly, and we’ll develop accountable AI packages for our companion ecosystem.

  • Dedicated sources: We will create a devoted workforce of AI authorized and regulatory consultants in areas world wide as a useful resource so that you can assist your implementation of accountable AI governance programs in your companies.
  • Partner assist: Many of our companions have already created complete practices to assist prospects consider, take a look at, undertake and commercialize AI options, together with creating their very own accountable AI programs. We are launching a program with chosen companions to leverage this experience to help our mutual prospects in deploying their very own accountable AI programs. Today we will announce that PwC and EY are our launch companions for this thrilling program.

Ultimately, we all know that these commitments are solely the beginning, and we must construct on them as each the know-how and regulatory situations evolve. But we’re additionally excited by this chance to companion extra carefully with our prospects as we proceed on the accountable AI journey collectively.

Tags: AI, Responsible AI



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