Customers affected by a ransomware assault on Rackspace’s Hosted Exchange Email have skilled service outages and a compelled transition to Microsoft 365 — and have broadly expressed outrage about an total lack of transparency from the corporate concerning the breach.
But Rackspace’s newest e-mail to them, supplied to Dark Reading by a reader, tries to place a constructive spin on the corporate’s response.
“As you already know, on Friday, December 2, 2022, Rackspace skilled a ransomware incident in its Hosted Exchange Email enterprise, a managed e-mail resolution supplied to small and medium companies,” the Rackspace e-mail to clients mentioned. “Due to swift motion on the Company’s half in disconnecting its community and following its incident response plans, industry-leading international cybersecurity agency CrowdStrike has confirmed the incident was shortly contained and restricted solely to the Hosted Exchange Email enterprise.”
It then invitations them to attend a webinar on Tuesday hosted by a panel of Rackspace management, together with its CISO Ed Pawlowski, for added info and a chance to ask questions.
“This was an incident with restricted influence,” in line with the e-mail — a declare that clients are begging to vary on. Users have already filed go well with towards Rackspace for negligence and have complained bitterly a couple of lack of buyer help with the transition to Microsoft 365, an absence of entry to their information, and restricted communications with the corporate.