At Cisco, we imagine in helping our Partners 360 levels throughout the whole gross sales lifecycle. Hence equal weight is supplied to Cisco Black Belt trainings that allow our companions on Sell and Deploy, in addition to post-Sales Support round our newest Cisco options.
Cisco Black Belt Academy presents role-based enablement to varied Partner roles in a digital and scalable approach with none price. These trainings equip Cisco companions to ship profitable outcomes for our joint clients whereas bettering buyer satisfaction that results in enterprise stickiness.
Two years in the past, the Greater China Partner Enablement staff together with Greater China TAC collaborated with Black Belt Academy to up ability Greater China Partners. They have been capable of successfully troubleshoot buyer points themselves, leading to decreased TAC quantity together with SE post-sales efforts. The joint collaboration has created fantastic outcomes together with many firsts in final two years that different areas can now replicate as a greatest observe.
During the interval, Greater China TAC held a complete of 13 troubleshooting periods, welcomed greater than 1100 individuals, and the Black Belt staff developed 12 Mandarin Learning Maps. These studying maps are designed to up ability companions’ technical experience throughout Cisco Data Center, Enterprise Networking, Collaboration and Security merchandise, in addition to assist the companions speed up time to worth and advance their aggressive edge.
It was a real win win:
- Greater China Partners – Become self-dependent in troubleshooting low- to medium-complexity buyer points with out opening a TAC SR each time, resulting in lesser decision time and better buyer satisfaction
- Greater China Partner Organization – Gets to leverage Black Belt engine to offer enablement on-demand and at scale to Greater China companions, freed from price
- Black Belt Academy – Gets ready-to-use Mandarin content material to incorporate in our Black Belt studying maps, which is the most recent info and comes straight from the TAC SMEs
- Greater China TAC – Gets lesser low-complexity instances to deal with from Partners with Partner Support Services (PSS) contracts, decreasing pointless case quantity
Black Belt Support tracks help Cisco Partners in managing and troubleshooting the most recent Cisco applied sciences. With the appropriate coaching, companions can successfully assist and help our clients in managing their Cisco Solutions.
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