An appraisal of a disputed roof loss resulted in Citizens Property Insurance Company sending a salvage letter stating the next:
Is Citizens now within the enterprise of attempting to reap used roof tiles from broken roofs and place them onto roofs of different policyholders? The above photograph reveals how nicely harvesting tiles works. It is a catastrophe for the policyholder and leads to lower-valued constructions that really decrease the worth of whole communities.
Do the claims executives at these “us versus our customer” insurance coverage corporations have any empathy for his or her prospects? Do they comply with something near the Golden Rule most of us realized as youngsters? Mandating inserting used roof tiles on one other construction is loopy. It doesn’t work.
Just once you assume you could have seen all of it from the gradual and underpaying insurance coverage claims business, these geniuses assume up one other solution to have prospects lose religion in it.
An Afternoon Thought
The golden rule for each enterprise man is that this: Put your self in your buyer’s place.
—Orison Swett Marden