A Day within the Life of an Assist Line Coach at The General

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A Day within the Life of an Assist Line Coach at The General


It’s no secret at The General that our folks make us doable. Each particular person on our crew performs a key position in serving to us obtain our objectives whereas offering our clients with wonderful merchandise and repair. Sherita Kirkendoll is an Assist Line Coach inside our Customer Service Department and is predicated out of Hermitage, Tennessee. Sherita has been working with The General for six years. Here’s a glance right into a day within the lifetime of Sherita.

A Day within the Life of an Assist Line Coach at The General

Describe your job in a single or two sentences. As an Assist Line Coach, my major duty is to help inner and exterior callers with any questions they could have relating to insurance policies and buyer retention.

What does a typical workday appear like to you? A typical day for me entails just a few various things. I settle for any incoming calls, submit filings, and generate paperwork for a state submitting – which fluctuate relying on the state paperwork are filed. Additionally, I’m capable of make coverage modifications as wanted.

What do you take pleasure in most about your job? I actually take pleasure in serving to representatives study and develop. It’s actually rewarding to me to assist somebody and see them have that “ah ha” second – that second the place the proverbial lightbulb goes on, and so they perceive the explanation for the decision earlier than receiving help.

What do you love to do when you’re not working? When I’m not working, my favourite factor to do is calm down and spend some high quality time with my household.

What drives you? My household is an enormous driver for me – I’m particularly pushed by a need to set a constructive instance for my nephew and my son. It’s essential they know that there’s no restrict to what they will obtain of their lives – and I attempt to indicate them that actuality as finest I can.

If you could possibly give one piece of profession recommendation, what wouldn’t it be? My recommendation is to by no means be afraid of rejection within the skilled world. Don’t be afraid to listen to “no” with regards to making use of for a place you might have considered trying – there’s all the time an alternative choice on the market, all the time one thing else you are able to do. And that choice might find yourself being higher than the primary one!

Interested in a Career at The General?

Come be a part of our rising crew! At The General, our folks make us doable. We’re searching for daring thinkers and passionate people who share our objective of bringing reasonably priced, high quality insurance coverage to folks throughout the nation. Our imaginative and prescient influences how we ship on our guarantees to our clients, our communities, and one another.

We take pleasure in providing high quality insurance coverage and offering distinctive service. Through your invaluable abilities and skills, you’ll be able to assist us proceed to form the insurance coverage trade – simply as we’ve been doing since 1963.

If this feels like your form of alternative, we wish to hear from you!

Explore our profession alternatives and study extra about working at The General.

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