American TV large and satellite tv for pc broadcast supplier, Dish Network has mysteriously gone offline with its web sites and apps ceasing to operate over the previous 24 hours.
The widespread outage impacts Dish.com, Dish Anywhere app in addition to a number of web sites and networks owned by the company. Customers additionally recommend the corporate’s name middle telephone numbers are unreachable.
Additionally, prospects are dealing with authentication points when signing into TV channel apps reminiscent of MTV & Starz by way of their Dish credentials.
Dish Network’s distant workers have been reduce off from accessing their work techniques.
Dish Network web site, telephones, apps offline
Dish Network web sites and apps together with Dish.com, DishWi-fi.com, and Dish Anywhere are dealing with a protracted outage with prospects unable to get to their accounts or stream TV on-line:
BleepingComputer additionally noticed the Dish Anywhere Android app experiencing connection points:
Customers have additionally reported experiencing issues when making an attempt to pay their payments or calling customer support facilities.
‘Dish Answers,’ the corporate’s Twitter help account states that “an inner techniques situation is impacting a few of our customer support operations,” and that the community is working arduous to revive entry.
An inner techniques situation is impacting a few of our customer support operations. We’re sorry for the inconvenience. We’ll give you the option that will help you out as quickly as our techniques are again up. Thank you on your persistence.
-Joe S.— DISH Answers (@dish_answers) February 24, 2023
A report revealed by The Verge additionally reveals an inner electronic mail despatched to Dish Network’s workers, with administration notifying them of an ongoing “VPN situation.”
Two sources instructed the media outlet that they had been being requested to “stand by” for data from administration however have been left at nighttime.
“They say it hasn’t even been made clear whether or not they’ll be paid,” states the report. “Employees have additionally been instructed that they will not be capable to connect with their VPN, maintaining distant employees from logging in to work.”
As for whether or not this can be a cyber assault or not, a number of indicators are indicative of 1 however there’s solely hypothesis and conflicting data round.
A supply in contact with a Dish Network worker instructed BleepingComputer that the community “has been hit” (by a cyber assault) with workers seeing “clean icons” on their Desktop—one thing that usually happens after a ransomware an infection encrypts the sufferer’s information.
I’m going to invest however I believe Dish bought hacked. https://t.co/parDKO4kPt is down, together with their name middle is totally down. My spouse could not login to her VPN for work. This is admittedly unhealthy. You suppose it will’ve been up by now.. #dish #dishnetwork
— ArmedScubaSteve (@ArmedScubaSteve) February 23, 2023
But, “an individual acquainted with the problem” instructed The Desk that the community’s points are not stemming from a cyber assault, however didn’t provide further element.
BleepingComputer emailed Dish Network’s press crew upfront of publishing however it isn’t clear if they’ve entry to their emails throughout this incident. Prior to that, we tried to succeed in Dish by way of phone however didn’t get a solution.
An automated response despatched to us from the ‘Dish Answers’ Twitter account reiterated the “inner system situation” the corporate was dealing with.
BleepingComputer is continuous to analyze the matter and can offer you updates as extra data turns into out there.