For gross sales groups, the adage “time is money” is extra related than ever earlier than. Time wasted on low-value duties actually leaves alternatives to promote and interact prospects on the desk. At Microsoft, we need to use AI to assist sellers focus time on what issues most—making significant connections, constructing belief, and creating long-term relationships.
That’s why I’m thrilled to announce the preview of a brand new generative AI-powered expertise in Microsoft Viva Sales that helps sellers talk extra successfully with prospects and clients.
Viva Sales will now generate prompt electronic mail content material for quite a lot of eventualities—equivalent to replying to an inquiry or making a proposal—full with knowledge particularly related to the recipient, equivalent to pricing, promotions, and deadlines. By auto-suggesting customizable content material, sellers can spend much less time composing emails and trying to find gross sales knowledge from colleagues and databases. Why is that this essential? According to new analysis commissioned by Microsoft, managing electronic mail consumes over 66 % of a vendor’s day.1 This new AI-powered functionality helps sellers recapture this precious time, empowering them to focus time on what issues most.
Microsoft Viva Sales
Through month-to-month product updates, we’re quickly including new improvements to Viva Sales.
Leveraging the facility of Azure OpenAI Service and GPT, Viva Sales offers entry to wealthy, people-centric knowledge and insights within the Microsoft Cloud. Viva Sales can remind sellers when it’s time to comply with up with a prospect or buyer after which auto-generate a preformatted electronic mail response with customized textual content and subsequent finest actions, together with particulars equivalent to product descriptions, proposals, and deadlines. When responding to an electronic mail, Viva Sales offers sellers in-the-moment prompt responses based mostly upon classes equivalent to “make a proposal”, “reply to an inquiry,” or “suggest your own”. The vendor merely selects the choice to swimsuit their wants and a reply is generated for the vendor to evaluate, edit to their liking, and ship. The reply is enriched with the mixed knowledge from Microsoft Graph—which offers entry to people-centric knowledge and insights within the Microsoft Cloud, together with Microsoft 365, Windows, and Microsoft Enterprise Mobility + Security, and the shopper relationship administration (CRM) system (Microsoft Dynamics 365 or Salesforce®). This permits sellers to enhance their general communication and ship a superior buyer expertise—all within the movement of labor.
These new GPT capabilities strengthen our present capabilities of Conversation intelligence, which leverages state-of-the-art pure language expertise to robotically generate a name abstract, detect questions, calculate conversational key efficiency indicators (KPIs), extract motion objects, and extra. With the addition of auto-suggested electronic mail content material, sellers can unencumber much more time to deal with priorities.
Watch the Viva Sales generative AI demo under.
Responsible AI
We are dedicated to creating accountable AI by design. Our work is guided by a core set of ideas: equity, reliability and security, privateness and safety, inclusiveness, transparency, and accountability. We are placing these ideas into follow throughout the corporate to develop and deploy AI that may have a optimistic affect on society. We take a cross-company method by cutting-edge analysis, best-of-breed engineering techniques, and excellence in coverage and governance. Alongside OpenAI’s main analysis on AI alignment, we’re advancing a framework for the protected deployment of our personal AI applied sciences which are aimed to assist information the trade towards extra accountable outcomes.
Learn extra about Viva Sales
Viva Sales launched typically availability in October 2022, and the response from our clients has been wonderful. We are quickly including new improvements to Viva Sales by our month-to-month product updates. To attempt it out, please enroll right here. To be taught extra, go to the Viva Sales webpage, and to remain knowledgeable of upcoming updates, learn the month-to-month replace weblog.
1Sales Teams Need a Transformation, Microsoft is Ready to Deliver, Futurum.