Azure AI is driving innovation and bettering experiences for workers, customers, and prospects in quite a lot of methods, from rising workday productiveness to selling inclusion and accessibility. The success of Azure AI—that includes Azure Cognitive Services, Azure Machine Learning, and Azure OpenAI Service—is constructed on a basis of Microsoft Research, a variety of Azure merchandise which were examined at scale inside Microsoft apps, and Azure prospects who use these companies for the advantage of their finish customers. As 2023 begins, we’re excited to spotlight 10 use instances the place Azure AI is utilized inside Microsoft and past.
#1: Speech transcription and captioning in Teams
Speech transcription and captioning in Microsoft Teams is powered by Azure Cognitive Services for Speech. The Speech-to-Text service transcribes over 54 million hours of conferences in actual time and captions 6.8 million characters every month. Microsoft achieved human parity in conversational speech recognition when it reached an error price of 5.9 %. The phrase error price {of professional} speech transcribers is 5.9 %. Twitter and Swedish TV are two prospects utilizing Azure AI to caption speech for accessibility.
#2: Content and design manufacturing in PowerLevel
Content and design manufacturing in PowerLevel, which has been utilized by practically two billion Designer slides since its launch in 2015, is powered by Azure Cognitive Services and Azure Machine Learning, and their MLOps capabilities. These instruments construct fashions quicker and at scale, changing native growth, and suggest background photos and movies. The 2022 launch of DALL-E 2 within the Azure OpenAI Service improves the capabilities of this function. Up to 4.1 million slides are created with Designer every day, and the Designer staff often retrains fashions and experiments with mannequin optimization to supply optimized content material suggestions. Companies like Polaris inspired workers to make use of Designer to share highlights from the yr through the pandemic, once they shifted to digital firm occasions.
#3: Biometric detection and id verification in Windows Hello
Biometric detection and id verification in Windows Hello, which has been deployed to over 100,000 Microsoft workers, is powered by Azure Cognitive Services for Vision. Outside of Microsoft, Uber makes use of the Cognitive Services Face API, which powers Windows Hello, to make sure that drivers utilizing the app match the account on file for fraud prevention and to extend peace of thoughts for each drivers and riders. This additional verification step is quick, works on all smartphones, and may scale to over a million driver-partners. Home healthcare and hospice care supplier Amedisys additionally carried out Windows Hello for Business to enhance its safety technique and affected person care assist.
#4: Personalized suggestions in Xbox
Personalized suggestions in Xbox powered by Azure Machine Learning and Personalizer have been rolled out to international audiences. In Microsoft Docs, referral site visitors from content material suggestions generate twice as many web page views in comparison with different sources of site visitors. The NBA makes use of Personalizer to ship customized content material to followers at a person stage, with practically 10 billion interactions throughout varied supply channels every day.
#5: Content studying and writing experiences in Edge and Microsoft365
Content studying and writing experiences in Edge and Microsoft 365 are powered by Azure Cognitive Services for Speech and Applied AI Services. Immersive Reader, which is utilized by over 15 million customers on purposes akin to Teams, Word, OneNote, and Outlook, permits customers to learn textual content with an optimized structure and helps them to learn 10 % quicker with 50 % fewer studying errors. USA Today provides premium subscribers the choice to “Hear This Article” utilizing the Cognitive Services Speech-to-Text, which powers the Read Aloud function in Immersive Reader.
#6: Image captioning and alt textual content in LinkedIn
Image captioning and content material accessibility on LinkedIn are powered by Azure Machine Learning, Cognitive Services for Vision, and Azure OpenAI Service. Image classification and tagging, together with the automated technology of captions and alt textual content for photos on LinkedIn, saves customers time and improves accessibility for the group. In the manufacturing business, AI-driven picture classification can be used to detect high quality points on meeting strains, decreasing handbook effort and bettering the effectivity and high quality of the manufacturing course of. Microsoft achieved human parity in picture captioning in 2020.
#7: Contextual Assistance in Outlook
Contextual help in Outlook, powered by Azure Machine Learning, has elevated buyer engagement. Meeting Insights, which is proven in over 40 % of opened conferences on supported Outlook purchasers, has prospects reporting that two out of three ideas are helpful. The learnings from these Meeting Insights fashions are getting used to combine different clever content material suggestion options, akin to “Suggested Attachments” and “Suggested Reply with File,” into Outlook.
#8: Conversational Intelligence in Viva Sales and Dynamics
Viva Sales and Dynamics use conversational intelligence powered by Azure Machine Learning and Cognitive Services for Speech & Language. Viva Sales helps sellers by providing real-time enterprise context from their CRM system, facilitating data sharing and collaboration, and providing AI-powered insights to enhance buyer engagements. Lufthansa Cargo makes use of Dynamics 365 Sales, Customer Service, and Customer Voice to centralize buyer info and associated shipments in a single location.
#9: Assisted Programming and Content Generation in GitHub and Power Platform
Assisted programming in GitHub and Power Platform is powered by Azure Machine Learning and Azure OpenAI Service. GitHub Copilot has builders accepting virtually 25 % of all completions proven by the software. Azure Speech additionally powers the Voice to Code expertise for GitHub Copilot. The Power Platform staff additionally realized that the power to translate conversational language into code may make the code extra accessible. CarMax used Azure OpenAI Service to assist summarize 100,000 buyer critiques into quick descriptions, saving the corporate over two years of handbook work.
#10: Editorial Assistance in Microsoft 365
Editorial help in Microsoft 365 powered by Azure Machine Learning, is offered by Microsoft Editor, which provides writers clever instruments to enhance their writing in paperwork, emails, and posts throughout the online. The instruments can be found in Word, Outlook, and the Edge Browser, and are expanded to Outlook.com, Outlook for the online, and browser extensions for Microsoft Edge and Google Chrome in over 20 languages.
Looking forward into 2023 with Azure AI
The ten situations above symbolize only a slice of how Azure AI helped Microsoft customers and prospects do extra with much less in 2022. We sit up for seeing how organizations make the most of AI to remodel enterprise, worker, buyer, and end-user experiences all over the world in 2023.
Learn extra
Discover extra use instances, options, analysis, and buyer inspiration with Azure AI.