What an unbelievable week in Melbourne – stuffed with power, enthusiasm, and enjoyable! It is difficult to imagine that the final time I used to be in Melbourne for Cisco Live was 4 years in the past. I gained’t be ready that lengthy for my subsequent go to.
Cisco Live Melbourne has lengthy been an iconic occasion within the area. What made this 12 months’s occasion much more memorable was with the ability to meet so lots of you reside and in individual as soon as once more within the largest occasion we’ve held this 12 months within the Asia Pacific, Japan and Greater China area. I’m so proud to have been part of it.
What most amazed me was the sensation of sheer ardour and enthusiasm within the air and people attending got here to study and keen to listen to what we needed to say. By the tip of the week, I clocked hundreds of steps, and my spirits had been brimming from catching up with lots of our clients and companions and studying first-hand the outlook for his or her companies in addition to their expectations of Cisco.
I additionally had the chance to fulfill with analysts and press. Their collective suggestions reaffirmed that our buyer transformation technique is resonating and that we at Cisco CX are actually bringing collectively human experience and collaborative intelligence to empower you – our clients and companions – anyplace and nevertheless you’re employed, each step of the way in which.
We revealed the most recent Cisco CX improvements and demonstrated how we might help our clients navigate and optimize the largest developments in expertise. I additionally cherished the chance to present again to the local people that comes with all Cisco Live occasions. In Melbourne, I participated in each Cisco Pride and Women of Cisco actions. We additionally supported the University of Melbourne’s campus Sustainability program by donating 5 Brompton city foldable bicycles to assist biking on campus applications. With so many actions and momentum, it’s not simple to decide on only one favourite second – although my time onstage for the keynote session comes shut. So too was the Executive Symposium the place I hosted a candid hearth chat with Wayne Bonnett from Westpac who shared his imaginative and prescient for modernizing the tech powering Australia’s oldest financial institution.
Here are three takeaways from my keynote:
Simplify
We heard you: Cisco’s choices might be complicated. That’s why we’ve been simplifying the way in which you should purchase and devour our providers by means of Success Tracks, offering the appropriate experience and insights on the proper time, with all the pieces you want constructed proper in. You can simply decide and select the expertise that most closely fits your wants – it’s that simple. Check out Success Tracks.
Innovate
Cisco CX continues to innovate by delivering a robust mixture of digital and human intelligence with CX Cloud, supplying you with visibility, insights, and automation multi functional built-in platform. As Cisco’s Group CIO in my earlier function, I ran my enterprise on CX Cloud, and with 110,000 units onboarded, I used to be the most important CX Cloud buyer. As Cisco’s Customer Zero, my group additionally helped check and enhance the platform to make it best for you. I invite you to give it a strive.
Transform
We imagine that expertise drives agility. With the Cisco studying and certification program, we listened to your suggestions – modernizing this system to turn into extra social and interactive and remodel the way in which we ship studying. Learn extra about Cisco U.
I extremely advocate watching the occasion replays from the Cisco Live on-demand library, and make sure you take a look at Cisco CX web page to remain up to date on the most recent on Cisco CX.
What an unbelievable week. And I wish to convey it to a detailed with a number of issues it’s best to find out about me (and should you heard my keynote, you already know!)
I’ve been in your footwear, and I do know the challenges you face.
I’m obsessed with serving to you remodel – and we have now the CX group to do it.
I do know we are able to do it collectively!
This is the place I’M ALL IN!
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