We Are the Experience: Innovation 101

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We Are the Experience: Innovation 101


Scrolling by means of your social media feed this morning, you’ve in all probability seen the phrase “innovation” in numerous types at the very least a dozen occasions. Innovation has change into a buzzword of the company world, virtually legendary and seemingly unattainable. You could have even thought: “Innovation is for brilliant inventors only, I could never do that”, and… you might be proper. Not with that perspective, at the very least!

But, like some other talent, you possibly can study innovation in case you are prepared to get out of your consolation zone. All it takes are the fitting processes and an surroundings the place innovation can blossom.

In search of the reality about innovation, I sat down with Steven Weemaels, one of many Cisco BeLux Innovation Challenge coaches. Together with Tom Istaz and Silvana Bongioanni, he coached the successful crew.

Steven, you had been the design pondering coach of the successful crew within the Cisco BeLux Innovation Challenge. Tell us extra…

S: It’s a problem organized by our gross sales neighborhood right here in Belgium and led by Hugues De Pra. Our objective is to work with our clients and companions, who’re dealing with a enterprise problem and discover the perfect methods to beat it with Cisco options. We clear up totally different challenges each time, attempting to make as a lot constructive impression as doable. It’s a three-day occasion with many brainstorming periods and Design Thinking teaching that helps transfer the thought ahead. After three days, an answer is pitched to the jury. They take a number of components into consideration – sustainability is an enormous one because it’s a significant focus for Cisco and our clients. The viability, price range, productiveness effectivity, ensuring the answer is well-thought-out… All these additionally play a significant position.

As you stated – sustainability is high of thoughts for Cisco and plenty of different main gamers within the trade. The enterprise problem you and the crew you supported had been fixing was instantly associated to that. What was the thought?

S: The complete factor could seem actually easy, however truly small adjustments could make an enormous distinction. Here in Belgium, we’ve got “recycling parks”. Essentially, it’s a spot you possibly can go to throw away your rubbish. So, once you go there, you anticipate to have the ability to do exactly that – however generally it’s unimaginable as a result of a container is full. Imagine spending the entire day cleansing your home after which not having the ability to do away with the waste – it may possibly trigger frustration, and sadly, some individuals would go and litter… Needless to say, it’s a catastrophe for the surroundings. At the identical time, recycling vehicles selecting up the waste can generally trigger site visitors or different inconvenience in some areas of a metropolis.

The successful answer focuses on making recycling fast and easy, rewarding those that recycle. With using Meraki cameras, AI, person software, and GPS monitoring the client can now monitor the containers and let the top customers know the provision at close by recycling parks. They can even decide probably the most handy path for his or her vehicles, to keep away from particular areas like faculties and never trigger an excessive amount of site visitors. Finally, everyone knows how essential gratification is. Once every thing else is operational, the applying will let its person gather factors for recycling, exhibiting them the true impression, they’ve on the surroundings. At the top of the day, it’s all about making sustainable life as straightforward as doable for everybody.

Simple but sensible – I really like how innovation doesn’t should be extraordinarily advanced to be impactful. I’m wondering if this answer may very well be replicated elsewhere…?

S: Of course, this may very well be simply replicated for different use instances akin to monitoring the standard and degree of water, used for instance in Africa! In this problem, we targeted on recycling, because it’s our buyer’s core enterprise. However, we give attention to totally different points every time, asking our clients what enterprise challenges they’re dealing with, that have an effect not solely on their firm but in addition on communities.

I not too long ago heard somebody say that innovation is a talent anybody can study. Do you suppose anybody will be an innovator?

S: Absolutely! Anyone can innovate – it’s all about having the fitting motivation, instruments, and mindset. You want to have the ability to suppose out of the field and step out of your consolation zone, doing belongings you – or nobody – have by no means accomplished earlier than. It doesn’t come naturally to everybody. But in the long run, innovation is only a course of. Some time in the past I had the chance to do a Design Thinking coaching at Cisco, which actually modified how I thought of innovation.

It’s essential to be in an surroundings the place innovation shouldn’t be solely inspired, however initially: enabled. At the identical time, corporations have to innovate to maintain up with the ever-changing world and to draw the fitting expertise. An organization could also be providing the perfect merchandise, but when they don’t seem to be revolutionary and daring, they received’t make it in at the moment’s actuality.

Let’s say I need to innovate. Where do I even begin?

S: If you’re employed in an enormous firm, there’s a good likelihood you might have some colleagues who innovate. When I first heard about design pondering, I began asking round, reaching out to Design Thinking pioneers at Cisco and attempting to know what they do, what instruments they use, and what the processes are. Expose your self to innovation. I had the chance to go to some innovation centres and start-ups with the craziest concepts like a beer machine, and it actually broadened my horizons and made me understand innovation has nearly no limits. And then, after all, take part in Innovation Challenges, Hackathons. Here at Cisco, we get the chance to take part in lots of inside challenges to additional develop our innovation abilities, however there are a lot of exterior actions you possibly can partake in, too. Our subsequent BeLux Innovation Challenge is in March, so I can’t wait to see extra revolutionary concepts of our colleagues come to life.

Innovation and sustainability are key for any profitable group all over the world. Cisco isn’t any totally different. Find out extra within the CX Unplugged podcasts:

Have you seen another sensible examples of easy, but efficient innovation? Let me know within the feedback!

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