Published on November 12, 2013
We know that the preliminary shopper expertise has been irritating for a lot of of you. We’re dedicated to creating issues higher and offering the assistance and well being protection you want.
In specific, many individuals informed us that they had issues creating their Marketplace accounts – that issues acquired “stuck” someplace alongside the way in which and so they by no means acquired throughout the end line. We’re working laborious to repair the entire technical issues on HealthCare.gov and we will report that almost all customers at the moment are capable of efficiently create on-line Marketplace accounts.
You’ll know when you had issues along with your account when you by no means acquired to see a giant “SUCCESS” display. Maybe the safety questions froze, otherwise you by no means acquired an e mail with a verification hyperlink, or the e-mail hyperlink didn’t work. If this seems like your expertise, now could be the time to strive once more to create a Marketplace account.
These 3 ideas might help you.
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If you haven’t acquired your account verification e mail, test your inbox and your spam folder for an e mail from us with the topic line “Marketplace account created.”
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If you’re having hassle creating an account, now we have reset e mail addresses in our system to filter any issues. So go forward and check out once more utilizing your e mail deal with.
You have till December 23 to enroll in well being protection that may begin as quickly as January 1, 2014. And the Marketplace Open Enrollment interval runs till March 31, 2014.