Published on November 19, 2014
If you attempt to reset your password and don’t get an electronic mail from the Marketplace, you could be utilizing the flawed username. To be sure to’re utilizing the correct username and to log again in, observe 2 steps:
- Retrieve your username
- Reset your password
Be certain you’re utilizing the correct username and retrieve it
- If you created your Marketplace account earlier than February 2014, your username most likely isn’t your electronic mail handle. Read the requirements for creating usernames. This could remind you of the username you created.
- If you may’t bear in mind your username, click on on “Forgot your username?”
- You’ll must reply your 3 safety questions appropriately to recuperate your username.
- After you reply the questions appropriately, you’ll get an electronic mail on the handle you offered while you arrange your account. (That might not be the e-mail account you employ frequently. If you don’t get an electronic mail, examine your spam or electronic mail folder, or examine some other electronic mail account you could have used.)
- The electronic mail will inform you what your username is.
- Use that username to log into your Marketplace account.
- Now you may change your password.
Change your password
- If you’ve forgotten your password or wish to change it, click on on “Forgot your password?” You’ll get an electronic mail on the handle you offered while you arrange your account. (That might not be the e-mail account you employ frequently. If you don’t get an electronic mail, examine your spam or electronic mail folder, or examine some other electronic mail account you could have used.)
- Once you get the e-mail, click on the hyperlink within the electronic mail, observe the instructions, and select a brand new password. If that doesn’t work, reduce and paste the hyperlink into your internet browser.
- Use your right username and new password to log into your Marketplace account.
If the following tips don’t work, contact the Marketplace Call Center. Customer service representatives can reset your password or unlock your account.