A hospital screens a affected person’s important indicators, transmitting real-time information reminiscent of coronary heart charge and blood stress again to the nurse’s station. Meteorologists accumulate data from a creating hurricane to higher perceive its path and predict impression on native communities. Your native “big-box” retail retailer gathers gross sales information to trace stock and product ordering patterns. What do all these eventualities have in widespread? They all use telemetry.
What is telemetry?
In easy phrases, telemetry is the automated assortment and transmission of knowledge. Once information is collected, the insights gathered could be actionable and used to refine processes and enhance experiences.
How can we use telemetry?
Cisco collects telemetry information in a clear and moral method to perceive how our services and products are being utilized by our companions and clients. We then acquire insights on how you can additional enhance our applications, units, and software program. Without this data, it’s troublesome to know whether or not a buyer is utilizing their buy effectively and successfully, or whether or not bugs and points are inflicting issues.
Telemetry and the shopper expertise
It’s essential to have entry to telemetry information to ship a top quality buyer expertise. The information helps companions see past the shopper’s buy to find out if they’re utilizing the product options, are correctly participating with the product, and are utilizing the product typically.
Through Cisco Lifecycle Advantage’s Success Program Insights, companions can see telemetry information for his or her clients. To acquire visibility into the info, a associate should first request consent from the shopper. They can achieve this straight throughout the Success Program Insights platform. If the associate is granted consent, they will then entry an enhanced telemetry view which incorporates:
- Basic telemetry information together with a deeper understanding of how clients are progressing of their deployment.
- Direction on how you can use the info to higher help clients.
- Required exit standards for the shopper to satisfy earlier than progressing by the lifecycle and the way the telemetry is aligned to the exit standards.
- Check containers indicating when a buyer completes every exit criterion.
- Date of when telemetry information was final collected.
The associate can then use this information to tell how they help their buyer, decide the shopper’s well being rating, and the general threat of non-renewal.
Telemetry information offers companions the instruments they should assist buyer progress by the lifecycle. The information offers companions confidence their clients are heading in the right direction and supplies early indicators if the shopper isn’t.
Learn More
Enhanced telemetry for a greater buyer expertise (Cisco SalesConnect)
Cisco Lifecycle Advantage Success Program Insights
to make the most of telemetry
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